Wildlife Conservation Society · 1 day ago
Bronx Zoo Retail Operations Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$82K/yr - $87K/yr
5+ years expWildlife Conservation Society is seeking a Retail Operations Manager for the Bronx Zoo. The Retail Operations Manager will oversee all retail locations, ensuring efficient operations, guest services, merchandising, and inventory management.
Non ProfitWildlife Conservation
Responsibilities
Inspire and Lead: Show dynamic leadership ability and promote a positive and inspiring atmosphere for both our Team Members and Guests
Collaborate and Grow: Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, and mentor a talented team that shares your passion for delivering exceptional guest service
Drive Excellence: Manage daily operations with a focus on guest service, visual merchandising, team management, and driving sales
Create Memorable Experiences: Ensure every guest leaves with a smile by delivering exceptional service and creating a store environment that mirrors the excitement of the Zoo
Financial Management: Manage payroll and controllable profit within established guidelines to meet financial objectives
Master Merchandising: Keep our stores visually stunning by developing and implementing presentation plans and staying ahead of merchandising trends
Set High Standards: Hold yourself and your team accountable to the highest performance standards, consistently exceeding guest expectations. Visual Merchandising: Designing and implementing visually appealing product displays that attract customers and enhance the shopping experience
Inventory Management: Monitoring inventory levels to ensure adequate stock is available to meet customer demand. Conduct annual inventory
Sales Performance: Analyzing sales data to determine product placement, stock levels and throughput, impacting sales performance. Ensure team is familiar with key analytics and utilizes them for planning decisions
Collaboration: Work closely with the buyer to ensure optimal product placement and stock levels
Training: Coordinate training of associates, supervise staff on a daily basis
Guest Service Excellence: Ensure every guest receives outstanding service, contributing to a memorable experience
Qualification
Required
Bachelor's Degree and 5+ years of store operations or a combination of store operations and visual merchandising experience
Excellent writing, organizational, and interpersonal skills
Must demonstrate creative thinking
Must be extremely detailed-oriented and maintain a high level of accuracy
Must work independently and be comfortable working with large volumes of data
Must be able to multi-task and have excellent time-management skills
Experience training, managing, and developing staff
Energetic individual will need to keep up with fast-paced retail environment and must be physically capable of moving 50lbs
Experience communicating across a variety of departments
Valid Driver's license required
Experience with an inventory database or software
Company
Wildlife Conservation Society
The Wildlife Conservation Society saves wildlife and wild places worldwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Bezos Earth Fund
2025-10-23Grant
2024-04-29Grant
Leadership Team
Sarah Mulwa
Africa Regional Human Resources Director
Recent News
2025-10-25
Irish Tech News
2025-10-17
Irish Tech News
2025-10-03
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