Ultimate Staffing · 19 hours ago
Sales Order Administrator
Irvine, CA
Full-time
Onsite
Entry Level
$65K/yr - $65K/yr
2+ years expUltimate Staffing is hiring a Sales Order Administrator to join a global leader in the architectural products and hardware industry. This role manages customer orders from initial quote through delivery and ensures smooth, accurate, and timely fulfillment.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Jackie Dunne
Responsibilities
Process customer quotes and sales orders accurately and efficiently
Verify product availability and ensure sufficient stock to fulfill orders
Coordinate shipment from the appropriate warehouse or engage internal teams regarding sourcing when stock is insufficient
Release orders as needed to ensure timely fulfillment
Process customer payments when required
Ensure sales tax is applied correctly on all orders
Serve as the first point of contact for incoming phone calls
Respond to customer inquiries regarding order status, tracking, and delivery updates
De-escalate and professionally handle upset or dissatisfied customers
Provide clear and timely communication throughout the order lifecycle
Follow up on orders and proactively address delays, discrepancies, or shipping issues
Coordinate with Warehouse, Production, Purchasing, Sales, and Projects teams to resolve order concerns
Communicate with freight carriers (Estes and UPS) regarding shipments, delays, and delivery issues
Assist with returns and exchanges
File shipping claims with carriers as needed
Act as a liaison between customers and internal teams to ensure smooth order flow
Support both Sales and Projects teams with order-related needs
Qualification
Required
Minimum of 2 years of customer service experience
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Preferred
Bilingual: Spanish (preferred)
Experience using Microsoft Teams & Outlook for internal communication
Experience working in Dynamics 365 Finance & Operations (or similar ERP system)
Experience using Avalara or other sales tax compliance software
Experience working closely with Production, Purchasing, Warehouse, Sales, and Project teams
Background in order management, logistics, or supply chain support
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase