ATEC - Technical Services Representative jobs in United States
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Wilson Sporting Goods Co. · 2 hours ago

ATEC - Technical Services Representative

positionUS-NV-Sparks
timeFull-time
remoteOnsite
seniorityMid Level
money$19/hr - $22/hr
date3+ years exp

Wilson Sporting Goods Co. is the number one sports equipment brand in the world, dedicated to igniting the true potential in every athlete. They are seeking a Technical Services Representative responsible for delivering high-quality service to customers by providing technical, training, and pricing support, while also handling customer complaints and performing repairs on ATEC equipment.

ManufacturingProduct DesignSporting Goods

Responsibilities

Investigate and solve complex and/or long-lasting problems with ATEC equipment
Handle customer complaints or other incidents related to warranty or product performance issues
Service returned goods for repair, assess warranty claims or repair for purchase
Process returned goods to determine if they should return to stock or be scrapped
Issue refunds or compensation to customers as required
Driving a delivery truck short distances to pick up or drop off parts and orders
Maintain records of discussions with customers
Occasional on-site repair service for customers
General Electrical and Mechanical troubleshooting skills

Qualification

Technical knowledge of pitching machinesElectrical troubleshootingMechanical troubleshootingCustomer service orientationMicrosoft Office proficiencyProblem-solving abilitiesPassion for baseball/softballUse hand toolsInterpersonal skills

Required

High School Diploma or GED
3 years of experience in maintenance and repair
Strong technical knowledge of baseball and softball pitching machines and parts or the ability to learn
Exceptional service orientation: strong interpersonal skills and the ability to empathize/maintain composure with customers in sometimes intense situations
Strong critical-thinking skills, logic, and problem-solving abilities
Valid drivers license and good driving record
Ability to use hand tools
Working knowledge of Microsoft Office Products, especially Excel, Access, and Word
A passion for the sport of baseball and/or softball
Ability to travel domestically 10% of the time

Company

Wilson Sporting Goods Co.

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The Wilson Sporting Goods Company is an American sports equipment manufacturer based in Chicago, Illinois
dateFounded in 1914
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
http://www.wilson.com

Funding

Current Stage
Late Stage

Leadership Team

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Emily Vargas
Global Manager, Digital Asset Management
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