General Systems Support Assistant jobs in United States
cer-icon
Apply on Employer Site
company-logo

Speed Commerce · 1 day ago

General Systems Support Assistant

positionLas Vegas, NV
timeFull-time
remoteOnsite
seniorityEntry Level
money$55K/yr - $65K/yr
date1+ years exp

Speed Commerce is seeking a General Systems Support Assistant to provide technical support to internal users. This role involves assisting with hardware and software setup, troubleshooting, and maintenance, while also responding to IT support inquiries and helping resolve system issues.

Call CenterContact ManagementE-CommerceInformation TechnologyLogisticsSupply Chain ManagementWholesale

Responsibilities

Providing Internal employees with IT support via desktop solutions, chat functions, emails, and calls
Hardware setup, inventory, and troubleshooting
Assisting clients with account setup, application installations and onboarding
Enhancing application functionality based on client support requests
Following up on technical queries and providing prompt feedback
Prioritizing Client queries and escalating serious technical issues
Documenting error reports and monitoring performance metrics
Other duties as assigned

Qualification

Support services toolsMicrosoft IISAzure CloudE-commerce supportWarehouse management systemsDependabilityProfessionalismTeachableProblem solvingTime managementCommunication

Required

College degree or commensurate professional experience
1-3 years of recent experience in a commensurate role
Experience with support services tools (i.e. Jira Service Desk, Zendesk, ServiceNow) and processes including triage, prioritizing, and analyzing inbound service requests for data operations, system configuration, and defect resolution
Experience with applications, API, and systems hosted in Microsoft IIS

Preferred

Experience supporting Azure Cloud and related services such as app service/function, message queues, virtual machines, pipelines, and releases
Experience supporting e-commerce industry domains such as shopping carts, order processing, and payments
Experience supporting warehouse management systems (WMS)

Company

Speed Commerce

twittertwittertwitter
company-logo
Speed Commerce is a private, vertically integrated, multi-channel platform of e-commerce services.
dateFounded in 1982
location
Las Vegas, Nevada, USA
people-size201-500 employees
web-link
https://www.speedcommerce.com

Funding

Current Stage
Public Company
Total Funding
$175M
Key Investors
GE Commercial Finance
2014-06-01Post Ipo Equity· $10M
2005-04-18Post Ipo Debt· $165M
1993-12-13IPO

Leadership Team

leader-logo
Cary Samourkachian
President & CEO
linkedin
leader-logo
Lauren Groh
Director of Finance

Recent News

Prologis Brings Speed of Development to Support High-Growth E-Commerce Company
2024-03-03
Deus.com.gh: Revolutionizing E-commerce in Ghana with speed and quality
2024-03-03
DHL: persistent e-commerce growth will buoy logistics firms in 2024
2024-03-03
Company data provided by crunchbase