HPI Real Estate Services & Investments · 17 hours ago
Part Time IT Help Desk Technician
Austin, TX
Full-time, Part-time
Onsite
New Grad, Entry LevelHPI Real Estate Services & Investments is seeking a Part Time IT Help Desk Technician to provide first-line technical support to employees. The role focuses on customer service, troubleshooting, and maintaining a positive user experience while supporting the company’s technology environment.
Asset ManagementCommercial Real EstateFinancial ServicesReal Estate
Responsibilities
Respond to IT support requests submitted through the ticketing system, email, or phone
Troubleshoot and resolve issues related to computers, mobile devices, printers, email, applications, and connectivity
Provide clear, professional communication to users throughout the support process
Log, track, and update tickets accurately in the IT ticketing system
Prioritize issues based on urgency and business impact
Escalate complex or unresolved issues to senior IT staff or vendors as appropriate
Set up, deploy, and maintain laptops, desktops, monitors, and peripherals
Assist with employee onboarding and offboarding (equipment setup, access provisioning, asset recovery)
Install, configure, and update approved software applications
Follow security policies when handling user accounts and sensitive information
Follow established IT policies and procedures
Identify recurring issues and recommend improvements to reduce support volume
Qualification
Required
Strong customer service and communication skills
Ability to troubleshoot technical issues in a calm, methodical manner
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to prioritize tasks and manage time effectively
Preferred
Prior experience in an IT support or help desk role
Basic understanding of networking concepts (Wi-Fi, VPN, printers)
Familiarity with mobile devices and basic security practices
Basic knowledge of Windows and/or iOS environments
Experience using ticketing systems or help desk software (preferred)
Company
HPI Real Estate Services & Investments
HPI Real Estate Services & Investments is the largest and most established full-service commercial real estate company in Central Texas.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Thomas
Industrial Partner
Cynthia Powell
President / Partner
Recent News
2025-04-15
Seattle TechFlash
2025-04-11
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2025-04-11
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