Delta Air Lines · 3 hours ago
Senior Product Manager Notification Strategy
Atlanta, GA
Full-time
Onsite
Senior LevelDelta Air Lines is seeking a strategic leader to support Notification Channels Strategy, shaping how we communicate with customers across the travel ribbon. This role involves developing and implementing a channel strategy for notifications and requires strong collaboration across multiple stakeholder groups.
Air TransportationArtificial Intelligence (AI)TransportationTravel
No H1B
Responsibilities
Support Notification Channel Strategy:
Define and maintain a comprehensive channel plan for notifications across multiple digital channels
Establish governance for message prioritization, sequencing, consistency and frequency to avoid customer fatigue and ensure compliance
Shape Future Messaging Framework:
Partner with leadership to design a scalable operating model for customer messaging governance, balancing marketing and operational priorities
Develop standards timing and personalization across channels
Stakeholder Alignment & Collaboration:
Work closely with Ground Experience, Trip Communications, and other cross-functional teams to identify operational messaging needs and integrate them into the channel strategy
Serve as the primary liaison between business units and technology teams to ensure feasibility and execution of channel plans
Data-Driven Decision Making:
Use analytics and customer insights to optimize channel performance and improve engagement
Define KPIs for notification effectiveness and report regularly to leadership
Compliance & Risk Management:
Ensure all messaging adheres to legal, privacy, and regulatory requirements (e.g., opt-out protocols)
Qualification
Required
Proven experience developing multi-channel communication strategies (push, SMS, email, in-app, emerging channels) for large-scale consumer brands
Deep understanding of customer lifecycle messaging and operational communications (e.g., trip updates, service alerts, disruption notifications)
Familiarity with airline operations and customer experience touchpoints, including ACS (Airport Customer Service), Ground Experience, and Trip Communications
Expertise in channel governance, including prioritization, sequencing, and compliance with legal/privacy regulations
Strong strategic thinking and ability to translate business goals into actionable channel plans
Excellent stakeholder management and communication skills
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Benefits
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
Founded in 1928
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
International Business Times
2026-01-23
Company data provided by crunchbase