Watts Water Technologies · 18 hours ago
Customer Service Representative I
North Andover, MA
Full-time
Hybrid
Entry Level
$17.35/hr - $19.50/hr
1+ years expWatts Water Technologies is a leader in providing innovative water solutions and is seeking a detail-oriented and customer-focused Customer Service Representative. This role involves delivering excellent service to both B2B and B2C clients by addressing inquiries, resolving concerns, and ensuring customer satisfaction with water filtration products and services.
Building MaterialManufacturingMechanical DesignOil and GasWholesale
Responsibilities
Respond to Customer Inquiries: Handle incoming calls, and emails requests from customers regarding water filtration products, services, and water quality concerns
Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions
Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary
Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity
Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed
Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up
Collaborate with Teams: Work closely with sales, technical support, and operation teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues
Qualification
Required
High school diploma or equivalent required; a Bachelor's degree in a related field is a plus
Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industry
Familiarity with water quality standards and filtration technologies is an advantage
Ability to understand and explain technical concepts related to water filtration systems
Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications
Demonstrated proficiency in typing, grammar, and proper phone etiquette
Knowledge of customer service principles and practices
Strong verbal and written communication skills, with the ability to speak and write clearly and accurately
Effective listening skills and a customer-focused approach
Ability to work both independently and collaboratively in a team environment
Strong problem-solving skills with attention to detail
Multi-tasking capabilities and ability to manage high-volume tasks efficiently
Maintain exemplary attendance and punctuality
Demonstrate a commitment to excellence and professionalism in customer interactions
Preferred
A Bachelor's degree in a related field is a plus
Familiarity with water quality standards and filtration technologies is an advantage
Benefits
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
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