Watts Water Technologies · 3 hours ago
Customer Service Representative I
United States
Full-time
Remote
Entry Level
$17.35/hr - $19.50/hr
1+ years expWatts Water Technologies is dedicated to providing safe, clean water and innovative solutions for the future. They are seeking a detail-oriented Customer Service Representative to deliver excellent service to B2B and B2C clients, addressing inquiries and resolving concerns related to water filtration products and services.
Building MaterialManufacturingMechanical DesignOil and GasWholesale
Responsibilities
Handle incoming calls, and emails requests from customers regarding water filtration products, services, and water quality concerns
Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions
Manage orders, track shipments, and coordinate returns or exchanges when necessary
Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity
Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed
Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up
Work closely with sales, technical support, and operation teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues
Qualification
Required
High school diploma or equivalent required; a Bachelor's degree in a related field is a plus
Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industry
Familiarity with water quality standards and filtration technologies is an advantage
Ability to understand and explain technical concepts related to water filtration systems
Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications
Demonstrated proficiency in typing, grammar, and proper phone etiquette
Knowledge of customer service principles and practices
Strong verbal and written communication skills, with the ability to speak and write clearly and accurately
Effective listening skills and a customer-focused approach
Ability to work both independently and collaboratively in a team environment
Strong problem-solving skills with attention to detail
Multi-tasking capabilities and ability to manage high-volume tasks efficiently
Maintain exemplary attendance and punctuality
Demonstrate a commitment to excellence and professionalism in customer interactions
Benefits
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
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