SustainableHR PEO & Recruiting · 1 day ago
Regional Retail Banking Manager
Bismarck, ND
Full-time
Onsite
Mid, Senior Level
$72K/yr - $88K/yr
3+ years expSustainableHR PEO & Recruiting is seeking a Regional Retail Banking Manager who will oversee retail banking operations across multiple branch locations. The role involves providing leadership to branch teams, ensuring high standards of customer service, compliance, and performance metrics while fostering team development and building customer relationships.
EmploymentHuman ResourcesStaffing Agency
Responsibilities
Provide leadership and oversight for retail banking operations across multiple branch locations
Supervise, coach, and develop branch staff, fostering employee growth, accountability, and engagement
Ensure consistent delivery of exceptional customer service and adherence to policies and procedures
Drive performance against assigned sales, service, and operational metrics
Build and maintain long-term relationships with consumer and business customers
Support account opening, consumer and business deposit services, and loan application processes
Serve as an escalation point for complex customer or operational issues
Promote and cross-sell banking products and services to meet customer needs
Assist with teller and universal banker functions as needed to support branch operations
Partner with leadership to support staffing, training, and operational consistency across branches
Qualification
Required
Minimum 3 years of experience in retail banking, customer service, or sales
Prior supervisory or team leadership experience strongly preferred
Associate degree, two-year college degree, or equivalent business or trade education
Strong interpersonal, communication, and relationship-building skills
Proven ability to lead with integrity, professionalism, and sound judgment
Highly organized with the ability to manage multiple priorities across locations
Preferred
Prior supervisory or team leadership experience strongly preferred
Benefits
Medical, dental, vision, and life insurance
Health Savings Account (HSA)
401(k) with profit-sharing
Annual incentive compensation program for benefit-eligible employees
Paid vacation and holidays
Supportive, community-focused work environment
Company
SustainableHR PEO & Recruiting
At SustainableHR PEO & Recruiting, we’re your full-service HR partner, offering PEO, ASO, and HRO services alongside comprehensive recruitment and staffing solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael Brand, CPA
Partner
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