Tential Solutions · 9 hours ago
Customer Service Representative - Hybrid
Winchester, VA
Contract
Hybrid
New Grad, Entry Level
$19.50/hr - $19.50/hrTential is hiring Customer Service Representatives to join one of the nation’s largest Credit Unions. This role involves handling inbound calls, chats, and emails to provide account support and educate members on products and services, ensuring excellent customer experiences.
Human ResourcesInformation Technology
Responsibilities
Answer inbound calls, chats, and emails in a structured, high-volume contact center
Assist members with general account questions, transactions, and adjustments
Connect members with applications and products to meet financial needs
Educate members on available products and services
Deliver accurate information with empathy, urgency, and professionalism
Document interactions while navigating multiple systems effectively
Contribute to a supportive, team-oriented work environment
Qualification
Required
Passion for customer service and comfort working in a call center
Strong listening, communication, and multitasking skills
Ability to prioritize tasks in a fast-paced environment
Integrity, reliability, and accountability for your work
Independent worker who thrives in a collaborative team setting
Benefits
Long-term contract role with potential for permanent hire.
Incredible company culture with growth opportunities.
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
Founded in 2003
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
Company data provided by crunchbase