Terrestris LLC · 3 hours ago
DHS USCIS RAIO On-Site Administrative Support Services Program Manager (PM)
Camp Springs, MD
Full-time
Onsite
Mid, Senior Level
3+ years expTerrestris LLC is an innovative organization focused on enhancing mission outcomes through improved human performance. They are seeking a Program Manager to support the U.S. Department of Homeland Security's Refugee, Asylum, and International Operations, ensuring contract execution and high-quality administrative support services.
Management Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Act as the central point of contact between the Contractor and the Government Contracting Officer’s Representative (COR)
Provide full authority to act on behalf of the Contractor for all daily operational contract matters
Ensure contract performance remains within scope, cost, schedule, and quality requirements
Maintain compliance with DHS, USCIS, and RAIO policies and procedures
Oversee Site Leads and Executive Administrative Support personnel
Ensure adequate staffing, coverage, and performance across multiple locations and shifts
Provide periodic surveillance and oversight of on-site operations
Ensure personnel performance aligns with PWS requirements and service-level expectations
Identify, communicate, and resolve performance issues in coordination with the Government
Prepare and deliver required reports, briefings, and status updates
Serve as escalation point for operational, staffing, and performance-related concerns
Implement quality control processes to ensure consistent, compliant service delivery
Monitor performance metrics and corrective actions
Proactively identify risks and recommend mitigation strategies
Qualification
Required
Authorization to work in the U.S. permanently, without sponsorship
Active Secret Security Clearance
Three (3) years of project or program management experience within the last five (5) years, including at least one of the following: Management of a project and/or contract valued at $5 million or more, OR Supervision of approximately 50 personnel supporting a contract or project across multiple shifts and geographically dispersed locations
Bachelor's degree from an accredited college or university
Strong contract and project management capabilities
Experience managing large, complex service contracts
Excellent communication and stakeholder engagement skills
Proven ability to manage distributed teams
Knowledge of federal contracting environments (DHS/USCIS experience preferred)
Strong organizational, problem-solving, and decision-making skills
Benefits
Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Company
Terrestris LLC
Founded by a Marine Corps Veteran, and Rooted in the USMC values of Honor, Courage, and Commitment; Terrestris, LLC is a service-disabled veteran-owned small business (SDVOSB) and SBA-certified 8(a) firm, specializing in Human Capital solutions, programmatic support, Information Technology, and Science and Technology services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alex Horti - MBA, HRM, CRS
Chief Executive Officer
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