KW PROPERTY MANAGEMENT AND CONSULTING · 19 hours ago
Front Desk Supervisor
Miami Beach, Florida, United States
Full-time
Onsite
Entry, Mid Level
1+ years expKW Property Management and Consulting is seeking a Front Desk Supervisor to provide friendly and outgoing customer service to residents and guests. This role involves overseeing daily operations at the front desk and ensuring the safety and satisfaction of residents while managing staff and maintaining high service standards.
ConsultingReal Estate
Responsibilities
Acquires and maintains current knowledge client’s community documents, policies, and procedures
Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff
Ensures resident guest and intrusion deterrent policies are effectively followed
Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives
Schedules staff to cover the needs of the building trying to avoid unnecessary overtime
Approves all departmental schedules
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections
Ability to supervise and oversee project performed by shift supervisors
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered
Responds to phone calls and correspondence in a timely, professional manner
Encourages staff to behave in a professional manner and comply with company’s safety standards
Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly
Ensure violations and work orders are processed regularly as required
Preform regular rounds of the property to insure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors)
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
Qualification
Required
High School Diploma
Must possess strong customer service background with Supervisor skills
Must be proficient and working knowledge of Microsoft Office Applications
Minimum of one (1) year related experience and/or training
Bi-lingual; Spanish and English is required for this role
Preferred
AA or BA degree
Company
KW PROPERTY MANAGEMENT AND CONSULTING
KW PROPERTY MANAGEMENT AND CONSULTING is a management consulting company providing property management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-28Acquired
Leadership Team
Jennifer Santaniello
Regional Vice President, West Palm Beach Region
Recent News
2025-12-16
Company data provided by crunchbase