AIS, Inc. · 22 hours ago
Client Success Manager
Oakbrook Terrace, IL
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
1+ years expAIS, Inc. is a company that offers comprehensive services in sales, service, and consulting to optimize IT systems for success. They are seeking a proactive Client Success Manager to manage key client accounts, mentor junior team members, and support senior leadership while driving client satisfaction and account growth.
ConsultingInformation ServicesInformation TechnologyWeb Design
Responsibilities
Serve as the primary point of contact for an assigned portfolio of key and strategic client accounts
Build, grow, and strengthen long-term client relationships, ensuring exceptional service and retention
Conduct regular account reviews, roadmap sessions, and budgeting conversations with clients and stakeholders
Address client inquiries, escalations, and service needs with accuracy, urgency, and professionalism
Maintain detailed and up-to-date client documentation within the company CRM
Act as a mentor and resource for Junior Client Success Managers, supporting training, development, and best practices
Provide guidance on account management strategies, client communication, and internal processes
Assist Senior CSMs and the Director of Client Success with high-priority initiatives, internal coordination, and special projects
Participate in prospecting calls to help qualify opportunities
Support pre-sales activities, including gathering requirements, documenting needs, and preparing client-facing materials
Identify upsell, cross-sell, and expansion opportunities within existing accounts
Assist with contract negotiations and manage renewals for assigned accounts
Monitor and forecast key performance indicators (KPIs) related to client health, engagement, and satisfaction
Provide internal and external reporting on account activity, performance, and growth opportunities
Participate in company events, trade shows, and networking activities to support brand visibility and lead generation
Lead and manage client referral opportunities from initial engagement through deal closure
Qualification
Required
1-3 years of experience in account management, customer service, or a related role, preferably in the technology or IT services industry
Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders
Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously
Basic understanding of IT infrastructure, cloud services, and managed services concepts
Properly sets and manages expectations
Exceptional customer service skills and approach
Ability to work cooperatively and collaboratively with different internal teams, team-player mindset
Strong problem-solving skills and a proactive approach to addressing client needs
Excellent presentation and public speaking skills
Willingness to learn and adapt to new technologies and industry trends
Customer-focused mindset with a passion for delivering exceptional service
Ability to simplify complexity
Preferred
Previous experience in IT sales, managed services, or technology solutions is a plus
Bachelor's degree in Business, Marketing, Communications, or a related field preferred
Company
AIS, Inc.
AIS, Inc. (All Information Services) is a full-service IT Technology Firm and has been serving our business partners since 2002.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Pieta
CEO
Recent News
Worcester Business Journal
2022-03-24
Company data provided by crunchbase