Cyquent, Inc. · 3 months ago
Mainframe Technical Support - Part-Time
Baltimore, MD
Full-time, Part-time
Onsite
Senior Level, Lead/Staff
10+ years expCyquent, Inc. is seeking a Mainframe Technical Support professional to provide technical support for a mission-critical environment. The role involves installing, configuring, and maintaining IBM z/OS and related subsystems, as well as troubleshooting and ensuring high system performance.
Cloud ComputingInformation Technology
Responsibilities
Install, configure, and maintain IBM z/OS and related subsystems including VTAM, CICS, DB2, IMS, and MQ Series
Provide technical support for a 24/7/365 mission-critical environment, ensuring high availability and system performance
Conduct system and application troubleshooting, root cause analysis, and corrective actions
Monitor and maintain mainframe network infrastructure, including VTAM configurations and protocols
Support and manage job control (JCL) environments and batch processing systems
Manage and troubleshoot system tools including:
Rocket TMON (MVS, DB2, CICS, MQ)
BMC Tools: AbendAid, FileAid, Xpediter, Control-M, etc
CA/Broadcom Tools: Top Secret (TSS), Librarian, Dynam TLMS, Solve Session Manager
Levi, Ray & Shoup Print Utilities: VPS, DRS, VPS/IPDS
ChicagoSoft QuickRef and JES2Mail Reporter/Splitter
Implement and monitor security and access control measures using Top Secret (TSS)
Manage storage systems and performance tuning of applications and subsystems
Utilize mainframe automation tools to enhance operational efficiency and reduce manual intervention
Coordinate with development, security, and network teams to ensure system integrity and alignment with enterprise goals
Create and maintain detailed documentation including system configurations, standard operating procedures, and troubleshooting guides
Participate in disaster recovery planning and system failover testing
Respond to incidents and service desk tickets, providing timely resolutions and root cause analysis
Work independently and as part of a collaborative technical team in a structured support environment
Qualification
Required
10+ years of hands-on experience with IBM mainframe technologies, including: z/OS, JCL, CICS, DB2, IMS, MQ Series
10+ years of system programming experience with specialization in mainframe networking (e.g., VTAM)
In-depth experience supporting mission-critical systems in a 24x7x365 environment
Expertise with mainframe performance and diagnostic tools such as Rocket TMON and Xpediter
Proficiency with BMC, CA/Broadcom, and LRS toolsets
Knowledge of mainframe security protocols, access control (TSS), and compliance standards (CJIS/NIST)
Strong understanding of mainframe automation and job scheduling using Control-M
Excellent problem-solving and troubleshooting skills, particularly in high-pressure environments
Effective written and verbal communication skills, including technical documentation
Ability to manage multiple complex technical projects simultaneously
Preferred
Experience with government, criminal justice, or public safety systems
Familiarity with modernization and migration strategies for legacy mainframe applications
Experience mentoring junior team members and supporting collaborative technical environments
Company
Cyquent, Inc.
Founded in 2001, Cyquent is a privately held corporation that provides public and private sector organizations with IT strategic services to meet the innovative challenges and demands of the 21st century.
201-500 employees
H1B Sponsorship
Cyquent, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (10)
2022 (3)
2021 (12)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Sagar Sawant
Founder and CEO
Priya Tejwani
Chief Operating Officer
Company data provided by crunchbase