IPTA · 7 hours ago
Implementer / Developer -CMDB/ServiceNow
Huntsville, AL, USA
Full-time
Onsite
Mid, Senior Level
3+ years expIPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. The Implementer / Developer will play a critical role in designing, developing, and deploying ServiceNow solutions, focusing on Discovery activities and CMDB creation and optimization.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design, develop, and configure ServiceNow solutions, with an emphasis on CMDB architecture, Discovery, and Service Mapping
Implement and optimize ServiceNow Discovery to identify and populate Configuration Items (CIs), their relationships, and dependencies into the CMDB
Develop custom scripts, business rules, and workflows to enhance Discovery processes and integrate CMDB data with other ServiceNow modules
Create and maintain CI classes, attributes, relationships, and lifecycle states to align with business and compliance requirements
Collaborate with stakeholders to define technical requirements for CMDB and Discovery, translating them into actionable development tasks
Integrate ServiceNow with external systems (e.g., monitoring tools, asset management systems) to enrich CMDB data and maintain data accuracy
Troubleshoot and resolve technical issues related to Discovery scans, CMDB population, and integration workflows
Develop and implement automated solutions for CMDB data validation, reconciliation, and error correction
Create dashboards, reports, and performance metrics to monitor CMDB health, Discovery coverage, and CI data quality
Provide technical guidance and mentorship to team members on CMDB and Discovery best practices
Ensure that all solutions comply with DoD security frameworks, including RMF, NIST 800-171, and CMMC standards
Participate in Agile ceremonies, providing updates on development progress and contributing to sprint planning and retrospectives
Qualification
Required
Bachelor's degree in a technical field (e.g., Computer Science, Information Systems, or a related discipline) or equivalent experience
Minimum of 3-5 years of experience as a ServiceNow Developer or Implementer, with a strong focus on CMDB and Discovery
Proven experience with ServiceNow ITSM and ITOM modules, including Discovery and Service Mapping
Active Security clearance required; eligibility for higher-level clearance is a plus
Strong understanding of ServiceNow Discovery architecture, including MID Server configuration, CI identification rules, and probes/sensors
Proficiency in scripting languages (e.g., JavaScript, Glide API) and integration methods (e.g., REST/SOAP APIs)
Strong analytical and problem-solving skills, with the ability to design and implement complex ServiceNow solutions
Excellent communication and collaboration skills to work effectively across teams and with stakeholders
Proactive and detail-oriented approach to CMDB data quality and process improvement
Preferred
Experience in DoD or federal environments is highly desirable
ServiceNow Certified Implementation Specialist (CIS) for Discovery or ITOM strongly preferred
ITIL certification is a plus
Familiarity with network protocols, infrastructure components, and cloud technologies relevant to Discovery and CMDB
Experience with Agile methodologies and tools such as Jira or ServiceNow Agile Development
Company
IPTA
IPTA rapidly delivers quality, innovative digital transformation solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Williams
Chief Executive Officer
Kelley Bergin
Executive Coordinator to CEO and President
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