Knowledge Services · 6 hours ago
Eligibility Assistant - Front Desk
Indianapolis, IN, US
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrKnowledge Services is a professional services organization headquartered in Indianapolis, IN, seeking an Eligibility Assistant to provide general office support and customer service for clients applying for public assistance. The role involves interacting with the public, assisting case workers, and managing various administrative tasks to help streamline the eligibility process for programs like TANF, SNAP, and Medicaid.
Cloud ManagementConsultingHuman ResourcesInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Welcome all on-site visitors and determine nature of business
Review client information for accuracy
Assist with computer applications
Schedule client appointments
Scan documents into client case file
Maintain fax machines and copier functions
Answer and direct incoming calls
Maintain daily activity reports
Deliver outstanding customer service to all clients
Qualification
Required
Desire to help others
Strong customer service background
Ability to maintain confidentiality
Handle conflict in a calm manner
Reliable and dependable in the work place
Ability to multi task
Proven job stability
High School diploma or equivalent
Clean criminal background
Preferred
Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
Benefits
Paid time off
Benefits
Company
Knowledge Services
Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fred Brittain
Vice President of Information Security
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