ServiceMaster Restore® · 8 hours ago
Mitigation Manager
Mesa, AZ 85205
Full-time
Onsite
Mid, Senior Level
$80K/yr - $110K/yrServiceMaster Restore® is a company dedicated to providing essential services through empowered people and world-class customer service. The Mitigation Manager leads field production operations for residential and commercial restoration projects, overseeing daily activities and ensuring quality and safety standards are met while serving as a key contact for customers and insurance partners.
Consumer Services
Responsibilities
Lead and oversee mitigation operations on residential and commercial jobs
Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials
Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets
Perform job scoping, inspections, and daily monitoring of active losses
Maintain quality control and conduct post-completion quality assurance inspections
Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements
Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members
Explain the drying and restoration process and outline next steps to customers using company-approved materials
Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards
Track labor, equipment, and materials used and communicate all billable events
Obtain customer approvals and signatures and request payments when applicable
Collaborate with Project Managers and Estimators on job scope and execution
Assist in training and mentoring new technicians and operations team members
Participate in on-call rotation as required
Qualification
Required
Strong knowledge of the insurance restoration and/or construction industry
Prior experience leading teams of two or more
Ability to work independently and effectively lead a team in the field
Professional, mature, and customer-focused demeanor
Strong verbal, written, and interpersonal communication skills
Strong organizational, problem-solving, and time-management skills
Proficient using mobile devices and job management software
Valid driver's license with satisfactory driving record
Ability to prioritize tasks and meet deadlines in a fast-paced environment
High school diploma or equivalent required; college degree preferred
On-call availability required
Preferred
WRT – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
Benefits
401(k)
401(k) matching
Company car
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Paid time off
Vision insurance
Company
ServiceMaster Restore®
ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.
Founded in 1971
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Isaiah Borcsa
Chief Financial Officer
Huey Miller III
Chief Operating Officer
Company data provided by crunchbase