Simon & Schuster · 2 hours ago
Director of Operations & Workforce Development
565 Gerdau Dr, Jackson, TN 38305, USA
Full-time
Onsite
Director/Executive
7+ years expSimon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages. The Director of Operations & Workforce Development is responsible for driving operational excellence and building a high-performing workforce at the Tennessee Distribution Center.
BooksLegal
Responsibilities
Direct day-to-day operational activities across departments to ensure efficiency, quality, and cost control
Design and refine processes that support scalable growth and continuous improvement
Establish clear performance metrics and drive accountability across teams
Lead cross-functional initiatives that enhance throughput, reduce waste, and optimize workflow
Collaborate with finance on budgeting, forecasting, and resource allocation
Proactively identify and address operational risks and opportunities
Ensure full compliance with safety protocols, quality standards, and regulatory requirements
Build and maintain a culture of ownership, inclusion, and mutual respect, where every team member understands how their work drives our mission
Partner with our talent development team to strengthen recruitment, onboarding, and workforce planning at the facility level
Lead initiatives that build capabilities across the organization, from entry-level roles to frontline leaders
Champion safety and wellness, ensuring a secure and supportive environment for all employees
Promote continuous learning, skill-building, and opportunities for growth and advancement
Serve as a trusted advisor to executive leadership on operational and workforce strategies
Lead, coach, and develop a high-performing team of managers and team leaders
Support organizational change and transformation initiatives as we scale
Model our values and leadership principles in daily operations and decision-making
Promote innovation, collaboration, and operational discipline
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, Organizational Leadership, or related field
7–10+ years of progressive experience in operations and people development roles
Experience managing large teams and complex organizational and business functions
Deep familiarity with safety, compliance and employment regulations
Proven ability to build and lead effective teams in a high-velocity environment
Strong strategic thinking and execution mindset
Excellent leadership, communication, coaching and relationship-building skills
Strong analytical and problem-solving abilities
Adept at solving complex problems and managing competing priorities
High level of integrity and discretion when handling sensitive matters
Benefits
Medical
Dental
Vision
401(k) plan
Life insurance coverage
Disability benefits
Tuition assistance program
PTO
Broad Based Ownership program
Company
Simon & Schuster
Simon & Schuster is a global leader in the field of general interest publishing, providing consumers quality books across a wide variety. It is a sub-organization of CBS Corporation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jonathan Karp
President and Chief Executive Officer
Abe Chang
Manager - Strategic Partnerships & Corporate Sales/New Business
Recent News
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