Allied Personnel Services · 2 days ago
Field Service Coordinator
Bethlehem, PA
Full-time
Onsite
New Grad, Entry Level
$23/hr - $25/hrAllied Personnel Services is seeking candidates for a Field Service Coordinator opening. In this role, you will be responsible for managing incoming phone calls, creating work orders, scheduling technicians, and maintaining customer portals.
Human ResourcesRecruitingStaffing Agency
Hiring Manager
Janell O'Brien
Responsibilities
Professionally answers and route incoming phone calls to main Field Service phone lines and determine the appropriate actions to the address caller’s needs
Monitor the Field Service email inbox and determine proper actions
Respond directly to emails from customers, reps, and service centers
Create work orders for technician field visits, schedule inside technicians based on customer needs and technician availability, and coordinate with service centers to convey customer needs
Follow up with Service Centers on open work orders to update completion status
Process inbound service request documentation from customers and reps as well as job reports from technicians
Update and maintain customer portals for new and open work order scheduling and completion progress
Enter maintenance plans and create maintenance work orders
Process Service Center invoices and processes
Qualification
Required
Customer support experience
Experience in an inside sales role
MS Office skills
Company
Allied Personnel Services
Allied Personnel Services is a staffing and recruiting company that hires for temporary and permanent positions.
Founded in 1984
11-50 employees
Funding
Current Stage
Early StageLeadership Team
S
Sadie Kline
Founder
Company data provided by crunchbase