FirstService Residential · 1 day ago
Community Manager
Gilbert, AZ
Full-time
Onsite
Senior Level
5+ years expFirstService Residential is a leading provider of professional association management services to residential communities. The Community Manager will oversee the operations of the association, ensuring exceptional service delivery and enhancing property value while managing community events and addressing residents' needs.
Property ManagementReal Estate
Responsibilities
Review monthly financials with the Regional Director and Board when necessary
Establish, draft, execute and supervise community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices
Plan, organize and assist the Board in conducting Board and annual membership meetings
Attend Board meetings, take meeting minutes and create monthly board packets as needed
Review incident reports, respond and implement timely solutions
Identify, coordinate, and market all community events, programs, and services
Act as the primary point of contact for homeowners, addressing inquiries, concerns, and disputes in a timely manner
Develop and implement operational policies and procedures to enhance community living and ensure compliance with federal, state, and local laws as well as with all community association governing documents and policies
Maintain an organized system for records management, including financials, contracts, and resident communications
Communicate regularly with residents through newsletters, emails, and meetings
Oversee property maintenance, ensuring the community is safe, clean, and well-maintained
Track non-compliance/violation issues, send appropriate notices according to established policies
Complete routine inspections of the community including parks, playgrounds, etc
Inspect building and exterior common areas, landscape and other community amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner
Qualification
Required
5+ years of HOA management experience
2+ years managing others
Strong analytical and problem-solving abilities to identify issues and implement effective solutions
Able to build and maintain positive relationships with residents, Board members, and vendors
Strong negotiation skills to manage conflicts and resolve disputes amicably
Exceptional time management skills with the ability to prioritize tasks and manage multiple projects simultaneously
Able to work under pressure and meet deadlines while maintaining attention to detail
Experience in leading and mentoring a team, fostering a collaborative work environment
Able to work effectively with volunteers and community members
Preferred
CAAM or CMCA designation
Benefits
10 company paid holidays
Paid volunteer time
Paid sick and vacation time
Medical, dental, vision
HSA and FSA
Company paid life insurance and Employee Assistance Plan
Supplemental life, disability, accident, critical illness, hospital indemnity
Identity theft, legal services
Pet insurance
401(k) with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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