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Protech Automotive Solutions · 23 hours ago

Protech Diagnostic Tool Specialist

Lewisville, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Protech Automotive Solutions is looking for dedicated teammates to provide top tier service to customers. The role involves maintaining internal equipment requests for diagnostic tooling, including software installation and hardware configuration, while supporting company operations with technical assistance.

AutomotiveInformation Technology

Responsibilities

Procurement/ordering- Tools, software and equipment as directed

Satisfy equipment requests as per company processes

Build diagnostic tooling as per configuration outlines

Software installations and computer configurations

Diagnose, troubleshooting, repair, and/or replace equipment as needed

Software update implementation & dissemination

Test equipment and warranty and repair as needed

Ensure quick and effective response times to resolve requests

Perform all other duties as assigned

Qualification

Technical support experienceOEM software proficiencyDiagnostic scan tools knowledgeVehicle communication protocolAutomotive technology understandingMicrosoft Office SuiteCustomer service skillsPositive attitude

Required

2 years of experience providing technical support

Knowledge of Aftermarket and OE diagnostic scan tools and factory software

Knowledge and ability to use computers, mobile devices, and related technology efficiently

Must be proficient in OEM ideology from all the automobile manufactures

Must become proficient in OEM software from all the automobile manufactures

Understand vehicle communication protocol

Understand OEM passthrough devices and applications

Understand aftermarket concepts and applications

Understanding of automotive technology & best practices

Proficient in Microsoft Office Suite

Self -motivated, positive attitude, with a customer focused vision

High level of confidentiality, may require signed Non-Disclosure Agreements

Ability to pass a background check & MVR

Must be able to lift 60 pounds independently

Excellent customer service and communication skills

Required to wear protective safety equipment

Possess a valid driver's license with a safe driving record

Extended and/or weekend hours maybe be required

Preferred

Experience in automotive technology preferred

Company

Protech Automotive Solutions

Protech Automotive Solutions provides on site diagnostic scanning and calibration tools.

Founded in 1993

Lewisville, Texas, USA

10001+ employees

https://protechautomotivesolutions.com/

Funding

Current Stage

Late Stage

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Company data provided by crunchbase