Protech Diagnostic Tool Specialist jobs in United States
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Protech Automotive Solutions · 23 hours ago

Protech Diagnostic Tool Specialist

Protech Automotive Solutions is looking for dedicated teammates to provide top tier service to customers. The role involves maintaining internal equipment requests for diagnostic tooling, including software installation and hardware configuration, while supporting company operations with technical assistance.

AutomotiveInformation Technology

Responsibilities

Procurement/ordering- Tools, software and equipment as directed
Satisfy equipment requests as per company processes
Build diagnostic tooling as per configuration outlines
Software installations and computer configurations
Diagnose, troubleshooting, repair, and/or replace equipment as needed
Software update implementation & dissemination
Test equipment and warranty and repair as needed
Ensure quick and effective response times to resolve requests
Perform all other duties as assigned

Qualification

Technical support experienceOEM software proficiencyDiagnostic scan tools knowledgeVehicle communication protocolAutomotive technology understandingMicrosoft Office SuiteCustomer service skillsPositive attitude

Required

2 years of experience providing technical support
Knowledge of Aftermarket and OE diagnostic scan tools and factory software
Knowledge and ability to use computers, mobile devices, and related technology efficiently
Must be proficient in OEM ideology from all the automobile manufactures
Must become proficient in OEM software from all the automobile manufactures
Understand vehicle communication protocol
Understand OEM passthrough devices and applications
Understand aftermarket concepts and applications
Understanding of automotive technology & best practices
Proficient in Microsoft Office Suite
Self -motivated, positive attitude, with a customer focused vision
High level of confidentiality, may require signed Non-Disclosure Agreements
Ability to pass a background check & MVR
Must be able to lift 60 pounds independently
Excellent customer service and communication skills
Required to wear protective safety equipment
Possess a valid driver's license with a safe driving record
Extended and/or weekend hours maybe be required

Preferred

Experience in automotive technology preferred

Company

Protech Automotive Solutions

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Protech Automotive Solutions provides on site diagnostic scanning and calibration tools.

Funding

Current Stage
Late Stage
Company data provided by crunchbase