Röhlig Logistics · 15 hours ago
Inside Sales Support
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expRöhlig Logistics is a global, family-owned logistics company committed to creating tailor-made solutions. They are seeking an experienced Inside Sales Support Representative to maintain and develop customer relationships, assist with sales campaigns, and ensure compliance with regulations.
Transportation/Trucking/Railroad
Hiring Manager
Mark Aulisio
Responsibilities
Maintain, and develop existing customers through appropriate propositions and ethical sales methods
Co-ordinate appointments for sales representatives
Assist with sales campaigns and events in conjunction with local and overseas partners
Provide Information and negotiation of rates for maintenance of the branch tariff
Preparation of correspondence needing neat presentation as requested by sales department
Be compliant will all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies
Offer sales support for future sales offices in remote locations
Quoting of freight costs to customers/agents through computer system
Response and follow up sales inquiries and leads using appropriate methods
Client Management of allocated customers using established tools with a view to achieve and exceeding targets
Weekly follow-up with new clients after their first shipments
Deployment of information about all contracts with customers and suppliers to all parties
Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA
Ensure customer requests/complaints are completed in a timely manner and to the highest possible service level
Prevent recurrences and eradicate identified issues
Adhere to client service level agreements
Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance
Monitor competitor activity and industry trends
Assist in the production of monthly statistical sales reports
Update and maintain all relevant information about customers and sales activities on CRM, Enterprise/EDI
Attend meetings with sales team members if applicable
Attending training to develop relevant knowledge, techniques and skills if applicable
Prepare standard operating procedure
Qualification
Required
High school graduate. Some college or certifications preferred
Familiarity with freight forwarding procedures, regulations & departments
Essentially 2-4 years of industry related experience
Excellent Customer Services skills
Proven Sales and Business selling ability
Highly motivated and results driven
Demonstrates outstanding people skills
Determines best customer solutions
Business savvy and customer driven
Closes the sale
Comfortable being on the road (if applicable)
Benefits
Comprehensive Medical, Dental, and Vision Insurance
401(k) Plan with Company Match
Generous Paid Time Off (PTO)
Supportive Work Environment
Company
Röhlig Logistics
Röhlig is a logistics company specialising in the areas of sea freight, air freight and contract logistics.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-03-31
Company data provided by crunchbase