Mitsubishi HC Capital America, Inc. · 1 hour ago
Portfolio Manager
Norwalk, CT
Full-time
Onsite
Mid Level
$70K/yr - $97K/yr
3+ years expMitsubishi HC Capital America, Inc. is seeking a Portfolio Manager responsible for managing a portfolio of commercial floorplan dealers and vendor partners across various vehicle segments. The role focuses on delivering exceptional service, risk mitigation, collections, and coordinating inventory inspections.
CommercialFinanceFinancial ServicesLending
Responsibilities
Provide exceptional customer service to dealer and manufacturer partners. Interface as necessary to resolve operational issues or concerns and provide support for various inquiries. Collaborate and effectively communicate with Mitsubishi staff members across USA and Canada as needed
Interact with dealers & manufacturers via phone and email to handle all aspects of account management and customer service
Act as the primary contact for the ongoing inventory inspection process performed by a given audit provider. Lead reconciliation of inspection results with dealers, identify areas of concern, and ensure the Wholesale system accurately reflects collateral status and that collection notes are up to date. Communicate with audit providers as necessary to address special requests and service-related concerns
Lead collection activity and portfolio management with consistent operational cadence. Initiate contact with delinquent dealers with appropriate frequency to resolve issues and secure payments. Identify and escalate problematic situations as they arise, communicating frequently with the Funding & Operations Manager and the Risk Department
Leverage the Wholesale system to fully document all dealer related activities, conversations, and correspondence in a timely manner
Obtain and forward all necessary documents for requests to modify curtailments and maturities to the Credit team
Collaborate closely with the Funding & Operations Manager to meet or exceed monthly portfolio KPI’s and mitigate risk while identifying potential problems accounts
Coordinate with Funding & Operations Manager on escalated and sensitive collection activity including demand and default notices, repossessions, and commencement of legal action if necessary
Participate in company training as required and assist with training new members of the Inventory Finance team
Serve as Lead contact on key Vendor / Portfolio program relationships
Prepare designated reports on managed program and portfolio relationships
Contribute to the creation of policy and procedures for the IF teams in the US and Canada
Play an active role in streamlining and maximizing processes efficiencies, automating routine processes wherever possible
Assist / back-up Manager on Portfolio Management duties as needed
Perform other job duties as required
Qualification
Required
Bachelor's degree or equivalent experience required
Minimum 3-5 years in Inventory Finance Dealer Commercial Floorplan Collection or Portfolio Management experience
Experience reconciling Audit / Floorchecks and completing rental verifications with dealers and rental houses
Must understand the unique risks associated with Wholesale Inventory Finance
Must be PC/Windows literate; knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and Internet; able to learn customized software and programs utilized by Inventory Finance team
Desire to work within a team environment, positive attitude
Highly organized, detail-oriented self-starter, ability to work productively with minimal supervision
Excellent interpersonal and communication skills, both verbal and written
Strong analytical and problem-solving skills
Flexible and willing to modify approach for evolving business needs
Customer centric mindset with focus on ease of doing business and swift execution
Commitment to company values and policies
Must have excellent customer service skills, self-motivational skills, self-confidence, and a positive attitude
Preferred
Experience working with dealers in the construction, agriculture, material handling and other industries a plus
Knowledge of various floorplan operating systems, valuation guides, reporting tools and credit / financial statement analysis a plus
Benefits
Medical, Dental, and vision plans
401(k) and matching
Paid Time Off
Company Paid Life Insurance
Employee Assistance Program
Training and Development Opportunities
Employee Discounts
Company
Mitsubishi HC Capital America, Inc.
Mitsubishi HC Capital America, Inc.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Duncan
Executive Vice President and Chief Operating Officer
Daniel Harari
Senior Vice President
Recent News
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