Waters Corporation · 21 hours ago
Field Service Specialist II
Hennepin County, MN
Full-time
Onsite
Mid Level
3+ years expWaters Corporation is a global leader in analytical instruments and separations technologies, seeking a Field Service Engineer to support their growth across Minnesota/Midwest North. The role involves installing, maintaining, and troubleshooting Waters' product suite while ensuring customer success and compliance with regulations.
Search Engine
Responsibilities
Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Qualification
Required
Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
Must possess a strong customer focus
Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills
Company
Waters Corporation
Waters Corporation is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years.
5001-10000 employees
H1B Sponsorship
Waters Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (30)
2023 (26)
2022 (13)
2021 (23)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
IDA Ireland
2022-10-07Grant· $6M
1995-11-24IPO
1994-08-01Private Equity
Leadership Team
Udit Batra
President and Chief Executive Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Company data provided by crunchbase