Duet · 2 hours ago
Program Manager, New Practice Launch
New York, NY
Full-time
Onsite
Senior Level
5+ years expDuet is a seed-stage company empowering Nurse Practitioners to lead their own practices. They are seeking a highly organized Program Manager to guide new NP practices through a complex launch process, ensuring successful and compliant openings.
Responsibilities
Own the end-to-end onboarding and launch experience for Launcher customers, from contract signature through go-live and early stabilization
Develop and manage detailed implementation plans across multiple workstreams (operations, staffing readiness, systems, workflows, revenue enablement)
Keep launches on track by proactively identifying risks, resolving blockers, and driving clear next steps with urgency and accountability
Ensure new customers are educated and onboarded succinctly and patiently into our Revenue Cycle service
Serve as the trusted day-to-day partner for new practice owners during the most critical phase of their journey
Translate complex concepts into clear, actionable guidance for first-time or early-stage practice owners
Ensure customers understand not just what to do, but why it matters for long-term operational and financial success
Partner with the Head of Customer Ops to build and refine Launcher playbooks, templates, timelines, and checklists
Identify patterns across launches and continuously improve the onboarding experience to make it faster, clearer, and more scalable
Qualification
Required
5+ years total experience with 2+ years in a customer-facing implementation, onboarding, customer success, or project management role
Proven experience leading complex, multi-step implementations with multiple stakeholders
Strong project management instincts—you naturally create structure, timelines, and accountability
Comfort operating in ambiguity and building the plane while flying it
Analytical and detail-oriented; comfortable working in Excel/Google Sheets to track progress and outcomes
Clear, confident communicator who can guide customers through complex decisions with empathy and authority
Preferred
Bonus points for experience in healthcare, primary care, practice operations, EHRs, billing, or credentialing
Company
Duet
We're partnering with Nurse Practitioner-owned practices to radically expand primary care access and revitalize communities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Wendy Wright DNP, ANP-BC, FNP-BC, FAANP, FAAN, FNAP
Chief Clinical Officer
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