Pro Outdoor · 10 hours ago
Customer Service Representative - CSR
Dover, NJ
Full-time
Onsite
Entry, Mid Level
$22/hr - $24/hr
2+ years expPro Outdoor is seeking a Customer Service Representative (CSR) to manage inbound calls and assist customers with scheduling needs. This role is essential for ensuring a seamless customer experience and maintaining exceptional service standards across all interactions.
Building MaterialConstructionLandscapingResidential
Responsibilities
Schedule and dispatch technicians to customer locations
Manage a high volume of incoming calls with professionalism and efficiency
Create and assign work orders, and input data into the system accurately
Assess customer needs to ensure satisfaction and provide solutions
Build and maintain strong relationships with customers
Communicate clearly and effectively using phone, email, and CRM platforms
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
Represent the company with professionalism and a commitment to service excellence
Meet individual and team call-handling and performance goals
Assist in facilitating customer transitions during acquisitions
Perform administrative tasks such as generating reports and organizing records
Support special projects and adapt to additional responsibilities as needed
Qualification
Required
Minimum of 2 years of experience in Customer Service and Dispatching (preferably in home services)
High School Diploma or GED
Proficiency with CRM systems and Microsoft Office Suite
Excellent phone and written communication skills
Strong organizational skills and ability to prioritize
Able to work independently with minimal supervision
Preferred
Experience using ServiceTitan software is highly desirable
Benefits
Comprehensive Benefits: Medical, dental, vision, and more
Retirement Savings: 401(k) with company match (if applicable)
Professional Development: Ongoing training and growth opportunities
Supportive Team Culture: Join a collaborative environment that values customer satisfaction
Company
Pro Outdoor
Pro Outdoor Specializes in Residential and Commercial Irrigation and Residential Landscape Lighting and Lawncare Give us a Call today for a estimate.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase