Whatfix · 17 hours ago
Digital Adoption Specialist
San Jose, California, United States
Full-time
Onsite
Entry, Mid Level
2+ years expWhatfix is an AI platform focused on enhancing the user experience of enterprise applications. The Digital Adoption Specialist will work with global customers to identify training needs and improve digital adoption through innovative solutions using the Whatfix Product Ecosystem.
Enterprise ApplicationsInformation TechnologyTraining
Responsibilities
Work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption
Manage numerous projects, initiatives, and engagements concurrently
Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout
Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customers
Consult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem
Review, analyze, and optimize solutions to increase digital adoption usage by end-users
Onboard, mentor and enable new team members for success
Qualification
Required
Ability to build relationships with multinational stakeholders, and understand the purpose of various customer business and enterprise applications, processes, and user personas
Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs
2-6 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development
Comfortable working in a dynamic and evolving environment
Inclination to problem-solving and an analytical mindset
Preferred
Awareness of diverse cultures and practices across geographies
Worked in one/many industries vertical(s) from the following - IT/ITES/Healthcare/BFSI/Manufacturing/FMCG/Oil and Gas
Knowledge of applications like ERP, CRM, CLM, etc
Benefits
Employees have the option to work from home up to two days each month.
Company
Whatfix
Whatfix provides GenAI-powered in-app guidance, simulated training, and application analytics to support end-users in using digital tools.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$264.85MKey Investors
Warburg PincusSoftBank Vision FundPeak XV Partners
2024-09-25Series E· $125M
2024-09-25Secondary Market
2021-06-08Series D· $90M
Leadership Team
Khadim Batti
Co-Founder & CEO
Varakumar Namburu
Co-founder, Head of R&D
Recent News
2025-12-10
Inc42 Media
2025-12-10
Company data provided by crunchbase