Tyler Technologies · 5 hours ago
Support Services Representative
Arlington, Virginia
Full-time
Onsite
Entry Level
2+ years expTyler Technologies is a company that provides software solutions for the public sector, and they are seeking a Support Services Representative. This role is responsible for solving customer inquiries, assisting with web-based services, and ensuring high customer satisfaction.
GovTechInformation ServicesSoftware
Responsibilities
Processing of incoming customer inquiries promptly and efficiently through unscripted telephone, email, and chat conversations
Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and other general concerns
Take detailed notes, document customer contacts quickly, and maintain customer records during and after each customer contact in Customer Relationship Management system
Understand and determine the cause of problems quickly and apply the proper solution
Review and process documents for compliance with established regulations
Execute online transactions and handle payment and other sensitive information securely and in accordance with company policies and procedures
Demonstrate commitment to customer satisfaction and always interact with customers in a professional and courteous manner
Solve technical problems with minimal supervision
Navigate a computer effectively and learn to use and support multiple web-based systems quickly
Provide accurate and complete information to meet customer needs and achieve satisfaction
Work with supervisor to stay updated on product knowledge and company policies and procedures, and effectively handle changes in any of these areas
Compile and report feedback on customer satisfaction
Other Responsibilities Assigned by Manager
Qualification
Required
Undergraduate/associate degree or minimum two years of related work experience
Outstanding verbal and written communications skills
Strong analytical thinking and problem-solving skills
Well versed in Internet usage including various browsers, settings, and maintenance
Understanding of Microsoft Office Applications
Strong organizational and prioritization skills
Knowledge of payment processing and/or knowledge of financial reporting a plus
Willingness to define new operational processes or procedures when the customer service team must take on new operational duties
Works well with others in a team environment
Strong phone handling skills and active listening
Ability to multi-task, prioritize and manage time effectively
Exceptional communication and public relations skills with strong phone/email contact abilities
Active listener who can quickly discern customer's needs
Maintains a positive attitude and effectively delivers a positive outlook/message in various circumstances
Demonstrates a polite, tactful, and friendly attitude, fostering a supportive work environment
Preferred
Preferred experience with month-end close, CDB billing, and invoice procedures
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
Business Wire
2026-01-15
2026-01-09
Government Technology US
2026-01-06
Company data provided by crunchbase