FirstService Residential · 3 hours ago
Part-Time Front Desk
Kansas City, MO
Part-time
Onsite
Entry Level
$16/hr - $17/hr
2+ years expFirstService Residential is the leading residential property management company in North America, dedicated to helping communities thrive. The front desk person will work independently, providing excellent customer service, managing emergency response systems, and ensuring a safe environment for residents.
Property ManagementReal Estate
Responsibilities
Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
Must maintain regular and punctual attendance to required shifts, meetings, training and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance by your supervisor
Demonstrates excellent customer service, communication and time management skills
Monitors Emergency Response System
Greet and direct Residents, guests and invitees
Monitors and controls Electronic Security Control Systems
Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building
Maintains daily log, records and forms
Resolves and follows-up on all complaints/issues
Maintains a safe and secure environment throughout the building/property(s)
Follows safety procedures and maintains a safe work environment
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Qualification
Required
Strong communication, telephone, and customer service skills
Detail oriented and able to multitask
Ability to understand and react to emergency response and access control procedures
Ability to monitor and operate electronic security control systems
Ability to accurately maintain daily logs, records and forms
Accountability for servicing residents with a focus on the values of FirstService Residential
Must maintain regular and punctual attendance to required shifts, meetings, training and related employment engagements
Demonstrates excellent customer service, communication and time management skills
Monitors Emergency Response System
Greet and direct Residents, guests and invitees
Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building
Resolves and follows-up on all complaints/issues
Maintains a safe and secure environment throughout the building/property(s)
Follows safety procedures and maintains a safe work environment
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Knowledge of customer service principles and practices
Customer service focused and understands the value of a smile
Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
Collaborative attitude and team player but also have the ability to work independently
Exceptional interpersonal and communication skills
Knowledge of basic computer applications/skills
Knowledge of basic administrative duties and organization skills
Ability to multi-task and prioritize duties
Exceptional communication skills – verbal and written
Attention to detail and accuracy
Highly organized and detailed-oriented
Problem solving skills
Able to take directions
Reliable, punctual and discrete
Ability to lift up to 30 pounds
Bending down
Preferred
Two (2) to three (3) years of business experience
Command of information system hardware/software
Benefits
Your choice of multiple medical plans
Dental
Vision
Time off benefits
Paid holidays
401k with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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