HCLTech · 3 hours ago
Mainframe Service Delivery Manager
United States
Full-time
Remote
Director/Executive
20+ years expHCLTech is a leading technology company, and they are seeking a Mainframe Service Delivery Manager to oversee mainframe infrastructure operations and modernization. The role includes managing infrastructure performance, implementing process improvements, and ensuring client satisfaction through effective service delivery.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Pravin Kumar Singh
Responsibilities
Lead and oversee mainframe infrastructure, including:
Z/OS upgrades
Hardware refresh and capacity expansion
Subsystem upgrades (CICS, DB2, IMS, MQ, RACF)
Middleware modernization
Ensure availability, performance, reliability, and security of mainframe platforms and all supporting components
Define and enforce standards, best practices, and governance structures for mainframe infrastructure
Act as point of escalation for complex technical incidents and coordinate swift resolution
Support modernization initiatives such as automation, capacity optimization, legacy transformation, and integration with hybrid environments
Manages functional areas and other managers or department leads in regional capability to ensure that business objectives are met
Identifies and manages the implementation of process improvements
Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches
Works with functional areas or departments to interpret and plan projects or workload forecasts
Provides advice and counsel regarding various results
Prepares, recommends, and oversees development of rates, operating and personnel budgets. Monitors spending for adherence to budget plans, develops, and recommends variances. Performs and/or oversees budget analysis
Manages and approves expenditures for regional capability in line with established policies and procedures
Manages complex relationships between delivery and consumer groups to ensure good client relations
Resolves issues and determines and implements appropriate course of action
Identifies and manages service improvements to increase customer and account satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs
Partners with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts
Participates in developing new business solutions/proposals and introduces new technology to enhance business solutions
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees
Manage or lead teams responsible for infrastructure services and oversee their daily activities
Support in the development and execution of infrastructure strategies and projects
Monitor and maintain the performance, availability, and security of infrastructure systems
Collaborate with other teams or customers to understand and address their infrastructure needs
Implement and adhere to infrastructure best practices and standards
Act as a point of contact for resolving infrastructure-related issues and incidents
Assist in creating and maintaining infrastructure documentation
Participate in optimizing resource allocation for infrastructure projects and initiatives
Qualification
Required
OVERALL experience - 20+ Years
10 years of mainframe infrastructure experience as a technologist / operations / engineering
5 years of Mainframe Infrastructure managerial leadership with direct report managers/supervisors who have team members
Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
Proven experience in infrastructure technology management
Proficiencies in project management and technical knowledge
A continuous learner that stays abreast with industry knowledge and technology
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Business Wire
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase