Strategic Staffing Solutions · 2 hours ago
Help Desk Analyst
Detroit, MI
Contract
Onsite
Entry, Mid Level
2+ years expStrategic Staffing Solutions is seeking a Help Desk Analyst for their health care customer in Detroit. The role involves providing first-level contact and incident resolution for users, utilizing advanced troubleshooting skills, and ensuring accurate logging of incidents and resolutions.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Hiring Manager
Wendy Long
Responsibilities
Provide first-level contact and incident resolution for all users with all issues
Uses advanced troubleshooting skills
Review knowledgebase articles ensuring accuracy of content
Provide accurate and timely logging of incidents and resolution
Meet or exceed performance goals
Escalate problems as appropriate following Service Desk procedures
Qualification
Required
2+ years IT help desk experience, including technical support experience
Experience using call tracking software
Strong experience supporting MS Office applications
Excellent customer service attitude and professional demeanor
Benefits
Competitive rate, with benefits available!
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase