Detroit Pistons · 2 hours ago
IT Specialist
Detroit,MI,US
Full-time
Onsite
Mid LevelDetroit Pistons is dedicated to serving and uplifting the community, and they are seeking an IT Specialist to provide frontline support for end-users in a fast-paced office environment. The role involves troubleshooting IT issues, managing help desk interactions, and contributing to process improvements in IT service delivery.
GamingNewsSports Leagues and Teams
Responsibilities
Act as the initial contact for end-users, providing prompt and effective solutions to their IT issues and concerns
Troubleshoot and resolve software and hardware problems to maintain smooth IT operations
Identifying and escalating situations requiring urgent attention to the correct members of the IT organization to ensure timely resolution of escalated employee issues
Respond to technical assistance requests in person, over the phone, and electronically, with a focus on exceptional customer service
Researching questions and problems using available information resources
Log all help desk interactions using the ticket system to efficiently track and manage support requests
Respond to assigned tickets and requests within defined Service Level Agreements (SLAs) to meet business requirements
Execute end-user account management tasks, including provisioning and de-provisioning IT services, setting up phones, deploying laptops/desktops, and password resets
Support and enforce IT security policies, best practices, and procedures to protect the organization's data, systems, and networks from potential threats
Proactively identify opportunities for process improvement, automation, and enhanced IT service delivery, actively participating in IT projects for infrastructure upgrades
Provide advanced telephone support (VOIP) and manage corporate cellular accounts, copier/printer accounts, and NBA Team Net Accounts
Provide game day set up and support for all arenas and teams
Qualification
Required
Associate degree in computer science or equivalent experience in a related field
Willingness to work in a fast-paced industry, with a flexible schedule to support games and address incidents after hours and weekends
Technical knowledge of Windows 10/11, Mac OSX & iOS, Microsoft Active Directory Environment, Microsoft Group Policy Environment, and all services running in Office 365 E3
Experience using ticketing systems for efficient incident management
Enthusiasm and commitment to the company's mission, goals, and strategic priorities
Excellent interpersonal skills to work collaboratively with staff at all levels of the organization
Sensitivity to corporate needs, employee goodwill, and the company's public image in unique situations
Proven experience in a helpdesk or technical support role, with demonstrated expertise in handling complex IT issues
Agility in responding to and resolving operational problems promptly and accurately
Ability to act as a liaison between users, technicians, and vendors to facilitate efficient issue resolution
Strong communication skills, including verbal, written, and active listening, with excellent phone etiquette
Effective mentorship abilities to guide junior team members
Strong organizational skills to manage multiple priorities effectively
Punctuality, adherence to instructions, and responsiveness to feedback for performance improvement
Problem analysis and resolution skills at both strategic and functional levels
Focus on improving and promoting quality while demonstrating accuracy and thoroughness
Willingness to research, evaluate, and implement best practices
Preferred
Knowledge of network services, including DHCP, DNS, VPN, and wireless is a plus
Company
Detroit Pistons
Detroit Pistons is a gaming website.
Founded in 1989
51-200 employees
H1B Sponsorship
Detroit Pistons has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Laura Ferich
Chief Financial Officer
Richard Haddad
Chief Operating Officer & Chief Legal Officer
Recent News
2025-12-22
2025-10-25
Company data provided by crunchbase