Navan · 15 hours ago
Associate, Enterprise Customer Success
New York, NY
Full-time
Hybrid
Entry Level
$34/hr - $43/hr
2+ years expNavan is a company focused on providing innovative solutions for travel, expense, and card management. They are seeking an Associate in Enterprise Customer Success to support the operational success of strategic enterprise clients by executing account strategies and collaborating cross-functionally to enhance customer satisfaction and product adoption.
Business TravelFinancial ServicesPaymentsSoftware
Responsibilities
Maintain a deep understanding of the Navan platform (Travel, Expense, and Card) to advise the client on features that solve their specific business challenges
Partner closely with the Global CSM on account planning, helping to execute strategic initiatives, business reviews, and regional rollouts within the client’s organization
Act as the primary operational liaison for technical inquiries, managing the bug tracking lifecycle to resolution and serving as the internal voice of the customer to expedite critical escalations
Drive operational rigor by managing administrative workflows and generating ad-hoc performance reports to ensure data integrity and resolve daily program bottlenecks
Analyze travel and expense data to identify spending trends, uncover cost-saving opportunities, and recommend areas for program optimization
Oversee internal account projects, ensuring all deliverables are high-quality and completed within established timelines
Qualification
Required
Bachelor's degree or similar relevant working experience
2-3 years of full time work experience, preferably in a customer/client facing role
Excellent project management and organizational skills, with the ability to manage multiple workstreams for a single large stakeholder
Data-driven approach with the ability to analyze spreadsheets and present findings clearly
Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve under pressure
Passion for deeply understanding a product in order to provide bespoke solutions for customers
Attention to detail and excellent communication skills (written and verbal) are a must
Preferred
Travel and/or Expense industry experience a plus
Company
Navan
Navan provides travel, expense, and corporate card management to automate manual processes and drive spend visibility.
1001-5000 employees
H1B Sponsorship
Navan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (22)
2023 (38)
Funding
Current Stage
Public CompanyTotal Funding
$2.25BKey Investors
Goldman Sachs Bank USACoatueGreenoaks
2025-10-30IPO
2025-04-07Convertible Note
2022-12-08Debt Financing· $400M
Leadership Team
Ariel Cohen
CEO and Co-Founder
Carlos Avelar
Account Executive
Recent News
2026-01-23
GlobeNewswire
2026-01-22
Company data provided by crunchbase