N.C. Department of Information Technology · 1 day ago
User Support Technician (Temporary)
Wake County, NC
Full-time
Onsite
Entry Level
$23/hr - $23/hr
2+ years expN.C. Department of Information Technology is seeking a User Support Technician to provide technology support within the Division of Child Development and Early Education. The role involves desktop support, equipment maintenance, and ensuring compliance with security and agency requirements.
Information Technology & Services
Responsibilities
Tasks include equipment replacement and asset inventory, Level I desktop support to all staff, troubleshooting by testing and evaluating returned and older equipment, cleaning equipment and preparing hard drives to DOD standards for destruction, performing routine maintenance on equipment, updating documentation, and following standards for configuring equipment to meet all security, network, system, and agency requirements
Qualification
Required
Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role
Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience
Preferred
This position works with the Information Management Services (IMS) Unit within the Division of Child Development and Early Education to provide user-to-technology support
Tasks include equipment replacement and asset inventory, Level I desktop support to all staff, troubleshooting by testing and evaluating returned and older equipment, cleaning equipment and preparing hard drives to DOD standards for destruction, performing routine maintenance on equipment, updating documentation, and following standards for configuring equipment to meet all security, network, system, and agency requirements
Benefits
Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
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