SpartanNash · 2 hours ago
Customer Service Clerk
Norfolk, VA
Full-time
Onsite
Entry Level
1+ years expSpartanNash is a food solutions company that delivers the ingredients for a better life. The Customer Service Clerk role involves supporting customer service activities, including answering customer inquiries, documenting interactions, and entering orders into the system. The position requires effective communication and collaboration with various departments to resolve customer issues in a timely manner.
GroceryMeat and PoultryRetail
No H1B
Responsibilities
Answer and respond to all incoming customers' telephone calls and emails in a courteous and professional manner
Maintain documentation of inquiries, requests and issues in customer interaction tracking database
Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision
Ensure customer issues are addressed in a timely manner; follow issues through to completion and partner with other departments as necessary to ensure resolution
Work with customers and/or other departments to ensure communication and status updates of issue resolution
Enter orders into the system as required in a timely and accurate manner
Track, maintain, update and correct orders in the system and resolve routine issues as necessary
Escalate issues to management as appropriate (i.e., missing or incorrect orders, order accuracy issues, etc.)
Maintain information and data entry information in the pricing and buying system to include new item setup, contract deal information, vendor data, etc. and communicate information to cross-functional business partners (i.e., Accounting, Pricing, Space Management) as needed
Maintain records and files for vendor, new item and contract deal information as required Review incoming information for data entry and communicate with vendors, customers or appropriate personnel to verify information as needed to ensure accuracy
Prepare, distribute and maintain department paperwork, records, and reports accordingly (i.e., handbills, customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports)
Review and organize records for accuracy and completeness
Distribute and/or deliver incoming and outgoing mail as assigned
May maintain delivery schedules (both holiday and non-holiday)
Compile and coordinate data and requests for vendor profile and new item creation and maintenance
Communicate with outside brokers for all new items in deal packages and update the system with any changes
Process Vendor Price Reduction (VPR) requests
Coordinate items for customer meetings
Process Vendor Credit Memo (VCM) payments for each military commissary
Verify pricing for all items included in a return authorization request
Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls
Process distribution center billing rollups with DeCA
Contact vendor/stores directly if order is not submitted by scheduled deadline to ensure that all orders are received by the warehouse in a timely manner
Escalate technology related issues to IT Customer Support Center for resolution
Follow established severity level definitions to apply consistent sense of urgency to issues reported. Send credit tracker report as required
Work with external manufacturers to address concerns and establish corrective actions
Create JDA files for transportation
Additional responsibilities may be assigned as needed
Qualification
Required
High School Diploma (required) or GED
One year in sales, customer service, retail or wholesale experience strongly preferred
Microsoft office skills: must be highly proficient with Microsoft Excel and Word
Oral and written communication skills are a must
Customer service skills, and telephone etiquette
Good organizational skills to prioritize and multitask effectively
Ability to work independently
Ability to analyze data
Ability to use tact and judgment to respond to customer concerns and work cohesively with a team
Ability to work efficiently with frequent interruptions
Preferred
One year in sales, customer service, retail or wholesale experience strongly preferred
Benefits
Robust and competitive Total Rewards benefits package
Company
SpartanNash
SpartanNash is an American food distributor and grocery store retailer headquartered in Byron Center, Michigan
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-06-23Acquired
2000-08-11IPO
Leadership Team
Erin Storm
SVP Chief Marketing Officer
Binu Varghese
Vice President of Technology (Role: Chief Technology & Analytics Officer)
Recent News
Morningstar.com
2025-10-27
Company data provided by crunchbase