W.B. Mason Company Inc. · 12 hours ago
IT Service Center Analyst - Tier 1
647 Summer Street, Boston, MA, USA
Full-time
Hybrid
New Grad, Entry LevelW.B. Mason Company Inc. is seeking a driven full-time IT Service Center Analyst ready to thrive in a challenging environment. The role involves providing Tier 1 IT support, educating users, and resolving technical issues while ensuring excellent customer service.
E-CommerceOffice SuppliesRetail
Responsibilities
Provide Tier 1 IT support to W.B. Mason employees by addressing issues, determining causes, and offering solutions while ensuring excellent customer service and follow-up
Educate users to minimize repeat requests and configure, test, and troubleshoot hardware like desktops, laptops, and printers
Offer advanced support for Microsoft and third-party applications, and manage incoming support tickets by prioritizing and escalating as necessary
Occasionally conduct remote site visits for support and upgrades, and maintain the desktop environment by resolving problems and installing software/hardware solutions
Qualification
Required
Flexibility to work slightly varying shifts to provide proper coverage
Strong working knowledge of Microsoft Windows and Microsoft Office suite
Strong knowledge of network environments, including the ability to recognize and diagnose connectivity problems ranging from local to domain organizational outages
Understanding of general IT concepts and a passion for technology
Ability to deliver excellent customer service and effectively problem solve and troubleshoot technical issues remotely as well as in-person
Ability to thrive in a fast-paced, technically challenging, and constantly changing environment
Ability to manage multiple tasks with different priorities
Ability to lift up to 50 pounds
Ability to travel 10-20% of the time
Benefits
Dental and vision
Short- and long-term disability
Blue Cross Blue Shield Health Plans with a $0 deductible (in-network) and various design options
A 401(k) plan
Flexible spend program
Paid holidays
Company-paid or supplemental life insurance
Medical and dependent care
Company-paid cell phone plan with unlimited texting, calling, and data. You can also add a family member! ($55/month per line)
Company
W.B. Mason Company Inc.
At W.B. Mason, we do more than just deliver business products for the work place. We bring them to you.
Founded in 1898
1001-5000 employees
Funding
Current Stage
Late StageRecent News
NH Business Review
2026-01-17
Company data provided by crunchbase