bioMérieux · 4 hours ago
Clinical System Engineer I
Morrisville, North Carolina
Full-time
Hybrid
Entry Level
$64K/yr - $91K/yr
2+ years expbioMérieux is a global leader in in vitro diagnostics, and they are seeking a Clinical System Engineer I to provide technical support and consultation for their diagnostic test systems. The role involves troubleshooting, training, and ensuring customer satisfaction while collaborating with Clinical Application Specialists.
Biotechnology
Responsibilities
Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists
Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators
Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events
Establish and maintain ERP certification
Learn bioMérieux products and procedures that are job specific and assist with implementation of new products
Learn and develop networking skills to provide connectivity support for our solutions
Perform on‑call duties as needed to provide 24‑hour technical support to customers
Participate in revenue generation initiatives through promotion of value‑added projects and services
Perform all work in compliance with company quality procedures and standards
Perform other duties as assigned
Qualification
Required
Bachelor degree in Electronic Technology, Computer Science, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field preferred
For candidates with a related bachelor's degree, 2+ years of troubleshooting experience in mechanical, electrical, vacuum, laser systems, or related experience is required
For candidate's without a bachelor's degree, 6+ years of troubleshooting experience in mechanical, electrical, vacuum, laser systems, or related experience is required
Experienced in resolving customer problems and providing a high level of customer satisfaction
Functional skills including critical thinking, adaptability, time management, communication, problem‑solving and digital literacy
Technical learning aptitude to quickly understand and acquire new technical knowledge and skills
Effective and efficient problem analysis that leads to high‑quality decisions
Learning agility to be able to learn from experiences and apply that knowledge to new situations
Critical thinking, using logic and reason to analyze information and make decisions in the workplace
Detail orientation to complete tasks without errors and produce high‑quality work
Analyze data and make decisions/recommendations, using data to guide decision‑making and provide suggestions for improvement
Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture
Thriving in a fast‑paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
Organizing work and resources efficiently to ensure smooth operations
Troubleshooting issues to identify and resolve problems efficiently
Develop a working knowledge on multiple complex electrical systems
Proficiency in basic networking skills
Ability to cooperate with others at all levels including leadership
Effective verbal communication skills
Easily accessible and open to communication
Maintain composure by having the skill of staying calm, focused, and professional in high‑pressure or stressful situations
Consistently uphold and reflect the core ethical principles and values that bioMérieux promotes
Preferred
Biomedical instruments experience preferred
Experience with bioMérieux products and Salesforce is a plus
Benefits
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves
Company
bioMérieux
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics.
10001+ employees
H1B Sponsorship
bioMérieux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Jana Inman
CFO Global R&D
Aaron Ford
Talent Acquisition Partner II
Recent News
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