EPITEC · 3 hours ago
Financial Analyst Auditor 1
Warren, MI
Contract
Hybrid
Entry Level
2+ years expEPITEC is focused on providing workforce forecasting solutions for call center operations. The Workforce Forecaster will analyze contact center metrics to improve operational efficiency and support decision-making through data-driven insights.
Information TechnologyStaffing Agency
Responsibilities
Forecast daily, weekly, and monthly contact volumes, handle times, staffing needs, and production metrics
Develop, modify, and maintain predictive forecast models based on evolving business assumptions
Analyze the operational impact of proposed contact center changes; provide actionable insights
Partner with internal teams to improve data accuracy and enhance forecasting processes
Collaborate with supplier performance and business performance management teams to optimize service and efficiency
Conduct data-driven analyses and present conclusions to leadership
Research and adopt new forecasting methodologies, industry best practices, and tools
Assist with short-term and long-term financial forecasting and budgeting
Generate innovative solutions to reduce costs and support business accountability
Produce variance analyses comparing actual vs. forecasted performance
Develop and maintain reporting tools to track trends and improve forecast accuracy
Qualification
Required
Bachelor's or Associate degree preferred OR equivalent relevant experience
2+ years of non-accounting forecasting/reporting experience
Strong analytical and quantitative skills
Experience working with call center or workforce strategy data is preferred
Preferred
Minitab
Clarabridge
SQL
Power BI
MS Excel
Nice Lex
Reporting / Forecasting / Analytics
Workforce Strategy or Call Center Experience
MS Excel & Power BI (Nice Lex a plus)
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase