AvalonBay Communities · 21 hours ago
IT Support Specialist I
LOC-10018-San Antonio Office
Full-time
Onsite
New Grad, Entry Level
0+ years expAvalonBay Communities, Inc. is an equity REIT focused on developing and managing distinctive apartment homes. The IT Support Specialist I role involves providing technical support to the IS Department and ensuring efficient operation of the AVB Tech Help Line/Desk while delivering excellent customer service.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Contribute to the IS Department’s efforts to provide and continuously improve service offerings that align with the company’s strategic goals and initiatives while providing excellent customer service and promoting AvalonBay’s core values
Analyze and resolve application and/or technical support issues upon first contact with customers (other AVB associates) by responding to incoming support requests by way of telephone and electronic communication (e.g. e-mail messages, instant messaging, ticketing system, etc.)
If an issue cannot be resolved leveraging resources available to or within the AVB Tech Help Team, utilize information gathering and written communication skills to document the issue thoroughly for escalation to a Tier II support resource
Leverage IS remote management tools to resolve issues
Provide or dispatch desk-side support; only after exhausting all other troubleshooting options
Occasional travel to remote locations may be required
Author knowledge-sharing articles and learning materials for internal use as well as polished and professional content suitable for direct distribution to customers
Obtain/maintain the customer-focused, professional and technical skill sets needed to support the businesses current support needs (e.g. application, hardware, network infrastructure, etc.) as well as the implementation of any new initiatives/solutions that the company pursues
Complete data entry as required
Participate in IT Emergency Pager Rotation (once properly trained) to respond to after hour support pages/calls related to server and network availability. Implement or direct the implementation of all applicable AVB policies and procedures as well as follow all AVB Tech Help Team standard operating procedures
Complete or assist in the completion of other miscellaneous duties and tasks deemed necessary and assigned by the Supervisor
Qualification
Required
High School Diploma or GED required
6 -12 months of experience in an administrative/customer service/technical support role
Intermediate level technical and networking skills are required; advanced skills are desired
Ability to read and write English as demonstrated by clear and concise written and verbal communications
Demonstrated ability to create and deliver group presentations on job related subject matter and to write reports and/or other types of documentation in a clear, concise form
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual
Ability to utilize Microsoft Office applications such as word processing and spreadsheets (intermediate skill level required)
Ability to provide support to customers across all Windows based platforms
Ability to troubleshoot and repair various types of hardware and networking issues
Ability to operate general office equipment such as, but not limited to, personal computer, telephone, photocopying machine (multi-function devices), facsimile machine, postage machine, plotter and projector/audio visual equipment
Ability to perform physical work which may require crawling, kneeling or lifting up to 25lbs
Demonstrated ability to multi-task in a busy, fast-paced work environment as demonstrated by previous work experience
Satisfactory completion of AvalonBay's new hire orientation, 'Your Future with AvalonBay' within 30 days of employment
Successful completion of all required training materials specific to the AVB Tech Help Team on-boarding activities including but not limited to assigned AVBU Courses and scheduled one-on-one training sessions within 90 days of employment
Preferred
Bachelor's degree in Information Services is highly preferred
In lieu of a degree, equivalent IS centric training and/or certifications will be considered
CompTIA A+ Certification (Preferred)
CompTIA Network+ Certification (Preferred)
ITIL Foundation Certification (Preferred)
HDI Support Center Analyst Certification (Preferred)
Benefits
Comprehensive benefits — health, dental and vision
401(k) with company match
Paid vacation and holidays
Tuition reimbursement
An employee stock purchase plan
A 20% discount on our incredible apartment homes
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
H1B Sponsorship
AvalonBay Communities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (7)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase