Genpact · 13 hours ago
Repair Order Analyst
Winfield, KS
Full-time
Onsite
New Grad, Entry Level
$24/hr - $24/hrGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. They are seeking a Senior Process Associate, Work Order and Repair Order Analyst, responsible for managing order transactions, interacting with customers and vendors, and providing updates on repair opportunities and historical trends.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Responsible for routing out customer-owned Line Replaceable Units (LRUs) to various repair vendors based on the part and sourcing agreement
Interact with our customers and vendors to determine the scope of repair required, quote approvals, scanning relevant documents, shipping requirements, and part replacements if their LRU cannot be repaired
Book all transactions, run reports to manage daily work, and give customer and business owners’ updates for open orders and historical trends
Responsible for interface with various levels of the organization for key updates
Will need to build customer relationships with the assigned customers to maintain customer service levels and assistance to the customer in identifying new opportunities
Responsible for routing out material to various repair vendors based on the part demand set by the business Platform Managers and sourcing agreement
Interact with our vendors to determine the scope of repair required, quote approvals, shipping requirements, and status reports to provide to business platform owners
Create and manage assigned Order transaction types, scan quotes and other relevant documents, run reports to manage daily work, and give business updates on repair opportunities, open orders, and historical trends
Manage aged orders to reconcile for closure
Ensure vendors are quoting at contract agreements, approving vendor quotes provided by the client Platform Manager’s guidelines, and meeting TAT commitments
Communicate missed and/or potential vendor contract commitment misses
Generate and process weekly Opportunities Report for assigned program(s)
Responsible for interface with various levels of the organization for key updates
Build vendor relationships with the assigned vendors to maintain service levels for pricing and TAT
Process USM Web App transfers and Purchase Orders following the assigned guidelines provided by the client Platform Managers
Monitor all Orders that are closed/received within scheduled dates or 30 days
Reporting, special projects, and programs assigned by the business
Collecting, managing, and scanning required trace paperwork for assigned incoming parts when needed. May required physical walking to the warehouse
Provide Repair Order status reports with updated information every week
Provide past due Order reports every week
Provide historical Order reports monthly
Generate weekly Opportunities Report for assigned program team(s)
Qualification
Required
High School Graduate
Good Writing/Email skills (MS Outlook, MS teams)
Relevant experience
Good Interpersonal, Time Management & Planning skills
Great communication skills – (lead meetings, launch external communications, etc.)
Preferred
Experience of working on ERP, Order entry, Vendor interactions
Supply Chain Knowledge (Aviation or Repairs are a bonus)
MS Excel, beginner to intermediate
Interactions with Leadership teams internal and customers
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
2026-01-22
Company data provided by crunchbase