Koronet · 6 hours ago
Customer Support
United States
Full-time
Remote
Mid LevelKoronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. As a Customer Support at Koronet, you will handle advanced technical cases, contribute to internal tools, and drive product improvement while providing exceptional support to users.
FlowersSaaSSoftware
Responsibilities
Handle advanced technical cases via chat, email, and internal tickets
Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL
Collaborate with engineering and product teams to resolve complex or persistent issues
Document recurring issues and maintain internal knowledge bases
Actively contribute to improving internal support processes and tools
You will be asked to provide 24/7 support one week per month
Qualification
Required
Located in Spain, Portugal, Grecia, Italy or european timezone
You have a degree in Computer Science, Software Engineering, or a related field
Advanced English is a must
You're comfortable navigating technical environments and tools like Postman and HTML
You're excited to learn—not just about the platform, but about how the floral B2B industry operates
You're proactive in improving processes and eager to build internal tools when needed
You have strong analytical and troubleshooting skills
You communicate clearly and professionally, even when dealing with complex topics
You're organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms
Preferred
Dutch is a plus
Benefits
100% remote position with flexible working hours.
Direct mentorship and space to grow into a platform or product expert.
English classes and continuous learning support.
A collaborative and transparent environment where your ideas matter.
Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.
Company
Koronet
Koronet is the leading vertical SaaS, B2B e-commerce, and payments software company serving the $50 billion annual global B2B floral industry.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Beals
Chief Executive Officer
Dave Sack
Chief Financial Officer
Recent News
ACN Newswire
2024-02-06
Company data provided by crunchbase