Anthropic · 2 hours ago
Support Operations Specialist, Content & Knowledge Management
Seattle, WA
Full-time
Hybrid
Mid Level
$131K/yr - $165K/yr
3+ years expAnthropic is a public benefit corporation focused on creating reliable and beneficial AI systems. The Support Operations Specialist will optimize and scale the Product Support function by creating and managing user-facing content to enhance user experiences with their products.
Artificial Intelligence (AI)Foundational AIGenerative AIInformation TechnologyMachine Learning
Responsibilities
Write, edit, and optimize Help Center articles, ensuring content is informative, accurate, and easy to navigate
Develop and maintain content for our AI support system, improving effectiveness through data-driven insights
Audit existing content for quality, consistency, and technical accuracy
Monitor performance metrics across self-service channels to identify content gaps and improvement opportunities
Collaborate with subject matter experts to translate complex technical concepts into accessible user-facing content
Qualification
Required
3+ years of experience in content/knowledge management, technical writing, support operations, or similar roles in a technology company
Strong writing skills with the ability to transform complex technical concepts into clear, accessible content
Demonstrate a data-driven approach, using metrics and insights to continuously improve content and self-service resources
Excel at cross-functional collaboration, particularly with Product, Engineering, and Support teams
Proactive and solutions-oriented, with strong project management abilities
Working knowledge of support ticketing systems or help center platforms
Thrive in a fast-paced environment and can adapt quickly to evolving products and priorities
Passion for AI technology and helping others understand and maximize its potential
Bachelor's degree in a related field or equivalent experience
Preferred
Hands-on experience with tools like Intercom, Zendesk, or similar platforms
Experience measuring and improving self-service deflection rates
Background in UX writing or content design
Benefits
Optional equity donation matching
Generous vacation and parental leave
Flexible working hours
Company
Anthropic
Anthropic is an AI research company that focuses on the safety and alignment of AI systems with human values.
501-1000 employees
H1B Sponsorship
Anthropic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (13)
2023 (3)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$33.74BKey Investors
Lightspeed Venture PartnersGoogleAmazon
2025-09-02Series F· $13B
2025-05-16Debt Financing· $2.5B
2025-03-03Series E· $3.5B
Leadership Team
Dario Amodei
Co-Founder and CEO
Daniela Amodei
President and co-founder
Recent News
Straits Times
2026-01-23
2026-01-23
Company data provided by crunchbase