SpringGreen · 7 hours ago
Technical Support Specialist
Naperville, IL
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expSpringGreen is seeking a talented and self-motivated Technical Support Specialist to join their IT team. The role involves providing entry to mid-level technical support to IT customers, including troubleshooting hardware and software issues, managing IT support tickets, and maintaining user accounts.
Consumer Services
Responsibilities
Provide first/second level contact and problem resolution for customer issues
Work with Third Party Vendors to remediate complex computer hardware/software issues as needed
Provide timely communication on issue status and resolution
Triage and assign all tickets in IT ticketing systems
Manage IT support tickets from submission to completion and provide regular updates on all incidents
Create/Maintain user accounts in Active Directory as well as across various software systems
Create/Maintain asset database
Execute 3-year computer refresh program
Install, upgrade, support and troubleshoot Windows 11 and Microsoft Office, VOIP applications, and other company utilized software
Install, upgrade, support and troubleshoot printers and other peripheral hardware
Performs general preventative maintenance tasks on computers, laptops, printers
Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
This position requires the ability to work in a project-based environment requiring flexibility and teamwork
Performs other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology related field from four-year college or university; 2 Year of IT experience preferred
Proficient with Windows 11, MS Office 365
Working Knowledge of Microsoft Active Directory, Microsoft Azure Portal, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
Valid driver's license with good driving record required
Preferred
2 Year of IT experience preferred
CompTIA A+, Microsoft Certifications: M365, Fundamentals, Azure, etc. preferred but not required
Benefits
Medical
Dental
Vision
Life
Disability insurance
401(k) participation
Paid holidays
Vacation
Hybrid (remote/In the office) work flexibility
Company
SpringGreen
SpringGreen is recognized as a Top 100 company by Lawn & Landscape Magazine and an industry-leading lawn, tree and pest organization.
Founded in 1977Plainfield, Illinois, US
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ted Hofer
Chief Executive Officer
Company data provided by crunchbase