Cleanslate · 9 hours ago
Service Technician
Cherry Hill, NJ
Full-time
Onsite
Entry, Mid Level
2+ years expCleanslate is a nationwide leader in industrial cleaning solutions, dedicated to delivering top-tier hygiene services. They are seeking a Service Technician to troubleshoot and repair commercial dish machines and related equipment while providing exceptional customer service and building strong relationships with clients.
CleanTechCustomer ServiceJanitorial ServiceLaundry and Dry-cleaning
Responsibilities
Diagnose and fix issues with commercial dish machines, electric hot water boosters, and commercial washers to ensure optimal performance
Work closely with Territory Managers to deliver exceptional customer experience, addressing any concerns and providing solutions
Identify and order the correct repair parts promptly to minimize downtime and ensure efficient service
Recap each service call with a detailed Customer Service Report (CSR) and review the findings and actions taken with the customer to ensure transparency and satisfaction
Build and maintain strong, positive relationships with customers through consistent, high-quality service and communication
Assist with the installation of new equipment for customers, ensuring proper setup and functionality
Respond quickly and effectively to customer emergency service calls, providing timely solutions to urgent issues
Travel within the Tri-State area to service customer locations, with some overnight travel required as needed
Qualification
Required
High school diploma or equivalent is required
Minimum of 2 years of field experience in a related role, or a demonstrated strong aptitude for electrical service and repair
Excellent verbal and written communication skills are essential, especially in a fast-paced work environment. Ability to clearly explain technical issues and solutions to customers and team members
Ability to interact professionally with customers, colleagues, and supervisors. Must be able to work independently and as part of a team, always maintaining a high level of professionalism
Highly dependable with a strong organizational skill set. Must be able to manage time effectively, prioritize tasks, and handle multiple responsibilities simultaneously
Proficient in using a variety of hand tools and electrical meters for diagnosing and repairing equipment. Must be skilled in performing repairs using power tools
Experience in general plumbing tasks, including installation, maintenance, and repair of plumbing systems
Comfortable using technology, particularly Salesforce or similar customer relationship management (CRM) systems, to streamline customer processes and enhance interactions. Ability to quickly learn and adapt to new software and tools
Must possess a valid driver's license with a clean driving record
Successful completion of a background check is required
Benefits
Health Insurance
Retirement Plans
Life Insurance
Paid Time Off
Paid Holidays
Referral Program
Company
Cleanslate
Cleanslate is a leading provider of cleaning and hygiene solutions to the commercial and institutional marketplace, serving customers in the lodging, food service, textile care, healthcare, food and beverage sectors, as well as building service contractors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Zahler
Principal + CEO Cleanslate
Jacob Friedman
President/Founder
Company data provided by crunchbase