Humana · 12 hours ago
Care Management Support Professional 1, SDOH Coordinator-10
United States
Full-time
Remote
Entry Level
$45K/yr - $61K/yr
2+ years expHumana Inc. is committed to putting health first and is seeking a Care Management Support Professional 1 to provide non-clinical support for assessing and evaluating enrollees' needs. This role involves coordinating community resources to assist enrollees with housing, transportation, and other social determinants of health needs.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Find community-based support to meet enrollees' housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs
Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs
Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties
Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance
Assist with health screening process, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed
Serve as a key knowledge source for community services and information for enrollees and other Humana associates
Implement community assessments to identify community resource gaps
Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence
Support enrollees' self-management skills through the provision of culturally appropriate health education and health coaching
Attend Humana community events to connect with enrollees and provide education on care management services
Build and maintain relationships with providers and community resources to support enrollee identification and referrals
Qualification
Required
Bachelor's degree
Previous experience supporting housing needs of clients
2+ years of experience supporting members social determinants of health (SDOH) needs in multiple platforms
2 years' experience working with individuals navigating community and/or healthcare resources
Experience working with people who have social determinants of health challenges
Previous experience with Microsoft in Word, Excel, Outlook
Must be passionate about contributing to an organization focused on improving consumer experiences
Strong written and oral communication skills
Ability to multi-task and work in a fast-paced environment
Demonstrated understanding and respect of all cultures and demographic diversity
Preferred
Master's Degree in Business or a related field
Special Needs Plan (SNP) in Medicare and/or Medicaid
Medical Social Work experience
Experience working with members with medical and behavioral health co-morbidities
Experience advocating for managed care members at all levels of care
Microsoft Access experience
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Vice President Of Product
Recent News
2026-01-16
2026-01-16
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