Pride Health · 2 days ago
Call Center Representative
New York, NY
Contract
Onsite
Entry Level
$30/hr - $35/hr
2+ years expPride Health is a company focused on healthcare customer service operations, and they are seeking a Call Center Representative to manage high-volume calls. The role involves providing professional support, resolving inquiries, and ensuring a positive service experience for customers and patients.
Health CareHuman ResourcesInformation Technology
Hiring Manager
Abhilash .
Responsibilities
Handled inbound and outbound calls in a fast-paced healthcare call center environment
Responded to customer and patient inquiries while resolving issues efficiently
Managed complaints and escalations in accordance with facility guidelines
Provided technical and service-related support to ensure customer satisfaction
Maintained clear, professional verbal and written communication
Demonstrated strong active listening to accurately assess caller needs
Documented all interactions accurately using computer-based systems
Completed additional assignments based on operational requirements
Qualification
Required
Minimum of two (2) years of call center or customer service experience within a healthcare facility
Bilingual English and Spanish (required)
High School Diploma or GED
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
401(k) retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto and home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Pride Health
Pride Health is a staffing and recruiting company that provides account management and staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Barnes
Scheduling Lead PHC/OPWDD
Recent News
2025-11-06
Company data provided by crunchbase