Venn Technology · 9 hours ago
Customer Success Manager
Grapevine, TX
Full-time
Onsite
Entry, Mid Level
1+ years expVenn Technology is dedicated to providing exceptional service to clients and ensuring they achieve maximum value from their solutions. The Customer Success Manager is responsible for building strong client relationships, managing the post-sale experience, and ensuring customer satisfaction through effective communication and proactive problem-solving.
AccountingConsultingDeveloper APIsInformation TechnologySales
Hiring Manager
Samantha Young
Responsibilities
Own the post-sale customer relationship within a defined region building Trusted Advisor relationships with our key contacts
Design success plans for your Portfolio of strategic and Scale customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives
Manage the renewal business for customers by ensuring accurate quoting and delivery of renewal quotes
Proactively executing Success Plans and ensuring customers receive value on an ongoing basis
Mitigate support related issues before they arise
Act as the voice of the customer providing feedback to internal teams and contribute to process improvement
Qualification
Required
Bachelor's degree and/or equivalent work experience, preferred
1-3 years of experience in customer-facing sales, customer success, enablement, or similar roles
Exceptional communication skills
Excellent critical thinking skills that allow you to assess opportunities for process improvement
Strong written, verbal and presentation communication skills
Familiarity with data analysis tools and methodologies
Ability to succeed and embody a growth mindset in a deadline-oriented, fast-paced environment
Strong business acumen with exemplary verbal and written communication skills
Strong attention to detail plus the ability to quickly adapt to changing requirements and opportunities with frequently changing priorities
Must be a self-starter with strong organization skills
Preferred
Experience in application integration and/or consulting
Experience with ERP/Financial accounting systems
Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud
Proficient in Google G-Suite
Company
Venn Technology
Venn Technology is a technology and consulting agency that provides salesforce related services.
11-50 employees
Funding
Current Stage
Early StageRecent News
2024-03-08
CultureMap Fort Worth
2023-12-23
Company data provided by crunchbase