Smart IT Frame LLC · 4 days ago
Site Reliability Engineer – Production Support
Plano, TX
Contract
Hybrid
Senior Level, Lead/Staff
12+ years expSmart IT Frame LLC is seeking a Site Reliability Engineer with a strong background in Reliability Engineering and Production Support. The role involves leveraging a modern tech stack to enhance reliability and operational intelligence while working closely with Production Support Reliability Engineers to improve system resilience.
Business DevelopmentConsultingInformation TechnologyRecruiting
Hiring Manager
Shivani Yadav
Responsibilities
Reliability Engineering & Production Support
Design and implement systems for high availability, scalability, and performance
Collaborate with REDI-enabled Production Support REs to analyze operational data and identify systemic issues
Drive continuous improvement through blameless postmortems and actionable insights
GenAI Integration
Use Generative AI to accelerate incident triage, RCA generation, and predictive reliability
Implement AI-driven automation for operational workflows ensuring safety and compliance
Qualification
Required
Minimum 12 yrs of experience as a Site Reliability Engineer (SRE)
Deep expertise in Reliability Engineering
Prior Production Support experience
Strong interest or hands-on experience in Generative AI (GenAI)
Experience in Generative AI, Production Support, Python
Design and implement systems for high availability, scalability, and performance
Collaborate with REDI-enabled Production Support REs to analyze operational data and identify systemic issues
Drive continuous improvement through blameless postmortems and actionable insights
Use Generative AI to accelerate incident triage, RCA generation, and predictive reliability
Implement AI-driven automation for operational workflows ensuring safety and compliance
React – Build intuitive dashboards for reliability metrics, insights, and incident trends
Python – Develop, support, and maintain automation scripts, APIs, and GenAI integration pipelines
MongoDB – Support and maintain design schemas for incident data, runbooks, and knowledge graphs
Elasticsearch – Implement advanced search and observability solutions for logs and RCA repositories
Company
Smart IT Frame LLC
Smart IT Frame is a leading NMSDC-certified staffing partner, founded in 2012 and headquartered in Somerset, New Jersey.
501-1000 employees
H1B Sponsorship
Smart IT Frame LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (11)
2022 (8)
2021 (9)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Murali Kulala
Chief Executive Officer
Recent News
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