Voyageur Outward Bound School · 1 week ago
Technical and Support Program Manager
ELY,MN,US
Full-time
Onsite
Mid, Senior Level
$41K/yr - $54K/yrVoyageur Outward Bound School is seeking a Technical and Support Program Manager based out of their Ely, MN basecamp. This seasonal role is responsible for overseeing program management, intern program management, and technical program management, while providing mentorship and support to staff and interns.
Higher Education
Responsibilities
Member of the Ely Summer Management Team; provides and role models community leadership
Participates in weekly management team meetings and attends weekly Course Director meetings
Facilitates training as assigned by the Program Director
Go on one or more overnight visits to groups in the field (travel time often means these are 2 days or longer)
Serves as Course Director (<10%)
Fosters an equitable and inclusive environment for incoming staff
Supervises and provides professional mentorship for up to 20 interns
Oversee the quality, safety, and efficacy of the “support phase” of the intern training program, ensuring that interns have the training and resources they need to support courses and general operations as needed. Provide opportunities to continue developing the skills to become instructional staff
Collaborate with the Staffing Director regarding staff performance and professional development
Be able to assess staff and make recommendations around pairings and promotions, as well as intern assignment
Facilitate weekly meetings with individual interns and the group
Schedule interns and all other support staff to proactively meet program needs; brief support staff on their roles and responsibilities
Provide big picture oversight of the support schedule (i.e. climbing days, resupplies, transports, vehicle/trailer use, etc.) in a manner that balances the needs of concurrent courses and efficiently allocates basecamp resources and personnel
Maintain communication with the Facilities Manager regarding the vehicle and trailer fleet, routine maintenance, and driver training
Manage logistics and relationship with Duluth Airport
Coordinate airport logistics and act as Travel Coordinator on course start days
Oversee the quality and safety of VOBS technical programs under the supervision of the Program Directors, as well as the Director of Program and Safety. This includes rock climbing, whitewater, and high ropes programs
Ensure that site managers are maintaining current skills and standards to manage technical sites
Provide mentorship and training for aspiring site managers
Facilitate technical trainings (including Site Manager Training and Rocks Skills Training) and other trainings as assigned by the Program Director
Oversee the maintenance and inventory of all existing technical gear and make recommendations for ordering new gear
Oversee regular inspections of technical sites
Site manage 2-5 technical sites per week, including rock climbing, ropes course, and whitewater kayak/canoeing
Participates in the On-Call and Emergency Response team for field communication and emergencies, including managing evacuations
When the Emergency Response Plan (ERP) is enacted, this role will have responsibilities as designated by the Program and Safety Directors
Activation of VOBS ERP may require staff to work extended hours during the incident, sometimes in difficult or uncomfortable environments
On-call approximately 1.5 days per week
Acts as a liaison between VOBS and students’ guardians in support of and/or in the absence of Course Directors
Ensure staff policies and procedures are followed and staff are held accountable as needed
Act as field instructor for short periods and occasionally visit remote technical sites (i.e. remote rock climbing and whitewater) as needed, but not more than 10% workload
Other duties as assigned by the Ely Summer PD
Qualification
Required
Ability to motivate, inspire and mentor others
Able to build strong relationships with a wide range of people using emotional intelligence, listening skills, and empathy
Ability to work well with others and complete tasks, requiring problem solving, collaboration and active listening
Ability to clearly communicate information in writing and verbally, including setting expectations and providing feedback on performance
Ability to process and manage large amount of detailed information accurately
Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one
Ability to make decisions and effectively share them with others, often in a quick paced environment
Demonstrates reliable, honest communication and leadership promoting clear expectations and consistency
Ability to solicit ideas/input from others to inspire collaboration and innovation
Ability to learn from experiences and apply learning to solutions
Ability to adapt to a wide range of circumstances, arising continuously
Familiarity with computer-based systems like Google (email, Drive, etc.), and Microsoft Word/Excel
Demonstrates strong technical skills in rock climbing, high ropes, and whitewater—or shows the willingness and ability to quickly develop proficiency in any of these areas as needed
Wilderness First Responder certification
Willingness and ability to work a non-standard, flexible schedule, as responsibilities demand (including nights, weekends and holidays)
Ability and willingness to work outdoors in heat, humidity, and other adverse weather conditions
Must occasionally lift and/or move up to 75 pounds
Ability to participate in vigorous to moderate physical activity including, but not limited to, paddling and climbing
Able to participate in all site and course activities as needed and maintain ample energy, strength and focus to aid students and instructor with or without reasonable accommodations
Ability to go into the field as needed, particularly during an incident if needed
Mental resilience sufficient to endure occasional physically and/or emotionally difficult situations, including but not limited to: working with staff, students or parents in emotionally charged circumstances
Ability to perform activities such as lifting, crawling, bending, carrying, and pulling, with or without reasonable accommodations
Communicate information and ideas so that others can understand; understand the speech of another person
Preferred
Experience with Salesforce is a plus
Benefits
Room and board
Pro-deal
Sick time eligible
Employee assistance plan (EAP)
Eligible to participate in VOBS 403(b) retirement plan with a 2% company match
MN Paid Leave available (dependent upon meeting state eligibility criteria)
Company
Voyageur Outward Bound School
Perseverance. Resilience. Compassion. Character. Confidence. Problem Solving. Teamwork.
Founded in 1964
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase