Azalea Health · 11 hours ago
Digital Scale Client Success Manager
Atlanta, GA, USA, 30328
Full-time
Onsite
Mid Level
3+ years expAzalea Health is seeking a highly analytical and operationally-focused Digital Scale Client Success Manager to drive adoption, engagement, and value realization across a high-volume portfolio of clients. This role is critical to scaling Client Success programs and processes through data-driven strategies. The ideal candidate will use data and scalable methodologies to deliver measurable client outcomes and build the infrastructure for the Client Success organization.
Health CareInformation TechnologySoftware
Responsibilities
Manage a high-volume book of business within a designated client segment using scalable, digital-first engagement strategies
Leverage client analytics, usage data, and health scoring metrics to identify trends, risks, and expansion opportunities across your client segment
Design, implement, and continuously improve scalable CSM programs, playbooks, and workflows tailored to high-volume client segments
Monitor key performance indicators including product adoption rates, feature utilization, engagement metrics, retention risk signals, and expansion indicators
Use data-driven insights to prioritize outreach efforts, automate engagement touchpoints, and tailor success strategies at scale
Develop client segmentation strategies based on usage patterns, maturity levels, and business outcomes to optimize resource allocation
Build and refine predictive models to identify at-risk customers before churn indicators become critical, enabling proactive intervention strategies
Conduct cohort analyses to understand customer behavior patterns, lifecycle trends, and the impact of various engagement strategies on retention and expansion
Perform root cause analysis on churn events, feature adoption challenges, and engagement drop-offs to inform strategic improvements
Create and maintain dashboards and reporting mechanisms to track portfolio health, client satisfaction trends, and program effectiveness
Deliver training sessions, webinars, and scalable enablement content to support ongoing client education and drive product value realization
Develop and execute proactive campaigns to drive adoption of new features, products, and services across your client segment
Build and maintain relationships with key stakeholders across your portfolio, including executive-level contacts where appropriate
Serve as a trusted advisor while leveraging repeatable processes and automation to ensure consistent client experiences
Identify upsell, cross-sell, and expansion opportunities based on client goals, usage patterns, product adoption levels, and organizational maturity
Partner closely with Sales and Account Management teams to support renewal conversations, expansion initiatives, and growth strategies
Connect clients with relevant third-party integrations, partner solutions, and additional resources that support their business objectives
Maintain updated knowledge of Azalea Health's software products and services – with the ability to perform demonstrations of all Azalea products and services to clients as needed
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Business Administration, Business Management or related field or relevant equivalent experience required
3-5 years of experience in SaaS Client Success; 2+ years of experience in Healthcare IT, Client Support required
Prior demonstrated experience with building and managing scalable client engagement programs and playbooks
Strong analytical skills with proven ability to leverage data, metrics, and client health scoring to drive decisions and prioritize activities
Demonstrated results in driving client adoption and advocacy
Ability to influence through persuasion, negotiation, and consensus building
Ability to juggle multiple projects and initiatives simultaneously and effectively collaborate across internal teams while working in a fast-paced environment
Excellent communication skills, both written and verbal, are essential, as is the ability to collaborate with other teams and stakeholders
Ability to travel up to 20%
Benefits
Coverage options to support the whole person, including full medical, dental, vision, telehealth, and life insurance
Generous employer sponsored subsidy towards employee's medical insurance premiums
Azalea Health covers 100% of the premiums for Life AD&D, Telehealth, and Long-Term Disability for all eligible full-time employees
Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
Competitive total rewards package that offers competitive pay and advancement opportunities
Company
Azalea Health
Azalea Health is a leading provider of cloud-based healthcare solutions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$88.5MKey Investors
CIBC Innovation BankingLLR PartnersKayne Anderson Growth Capital
2022-12-15Debt Financing· $45M
2021-10-14Debt Financing· $30M
2021-03-01Private Equity
Leadership Team
Baha Zeidan
CEO
Douglas Swords
Co-Founder, VP of RCM
Recent News
2025-06-21
DelveInsight Business Research LLP
2025-06-12
Company data provided by crunchbase